Working in a contact center environment, the Dealer Care Specialist assists dealers to answer their questions and/or resolve issues they have. These contacts can be from multiple channels – phone, email or web to case and can be in relation to service operations, parts ordering/logistics, warranty claims or customer escalations (dealer initiated contacts only – customer escalations will be handled by current Mediation group in CR). Dealer Care Specialists will use telephony systems to identify their activities throughout to day and will utilize Salesforce Service Cloud to manage cases, documents conversations and outcomes for future analysis if needed. Agents are expected to meet daily KPI which will help the overall department reach dealer service level expectations. Dealer Care Specialists will use their skillsets to handle multiple types of inquiries from dealers in different subject matters. Please note this is a remote (work from home) position. Responsibilities: • Receive and handle dealer inquiries by phone, email or web;• Reach expected KPI’s for AHT, # of cases, Dealer satisfaction, case closure, telephony utilization, adherence, FCR (first call resolution) response time etc;• Work with Subject Matter Experts (SME) from other departments in order to resolve issues for specific one off situations that they can not answer first time (FCR);• Resolve any escalated issues or complaints as necessary from dealerships. Qualifications:   • Diploma in Business Administration or equivalent;• Minimum of 3 years experience contact center experience;• Service background, warranty background, or parts background preference.• Dealer or Field related experience is an asset;• Bilingual French and English;• Ability to multitask and quickly find information; ability to quickly adapt to changing situations and problem solve effectively;• Effective communication ability an asset; ability to listen/understand issue and find resolution quickly;• Service mindset.    Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  #LI-Remote

  The Supervisor of Website Experience would be responsible for overseeing and managing the content on all .CA properties including Honda.ca, Acura.ca, PSP, PE, Marine and Engine websites. This role would overseeing the Website Specialists who manage the model content and related material on a day to day basis. Responsible for ensuring proper approval process is followed by working closely with agencies and multiple other internal departments to coordinate these efforts, attend SP meetings and work hand in hand with advertising and brand leaders to ensure proper reflection of models, pricing, related content is completed in a timely manner. Also responsible for overseeing ongoing web ticket submission and prioritization of small enhancements or bugs. Will also assist team in launching multiple projects including payment gateway services, future models, EV to name a few. The Supervisor of Website Experience is a leader that will understand the Digital direction of the company and ensure our public facing websites maintain an exceptional overall user experience, end-to-end.   Responsibilities   • Developing Self and Others and creating influence & Impact; • Understand and able to navigate the political landscape within Honda; • Innovative Thinking - contributes to strategy, process improvement and supports team in execution; • Creates multi-layer action plans involving the coordination of multiple projects and multiple departments • Leading with Purpose; Results Orientation; • Makes decisions and sets priorities; Impacts multiple departments; • Service Mindset - Trusted advisor to management; • Valuing Relationships -Proficient at building network internally and externally.   Qualifications • Post-secondary degree or diploma required; • Minimum 5 years of team leadership or supervision considered an asset • Auto industry experience is an asset; • Product Launch and SP process knowledge considered an asset • Project management and/or agile project management experience considered an asset; • Strong Communications skills (verbal, written & presentations).   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid

The incumbent will analyze and decision consumer and business applications using buying guidelines, to minimize financial risk for Honda and assist in sales of Honda and Acura product. The incumbent will support dealers with analyzing consumer applications, credit history, and inquiries as well as monitor risk related and escalated applications and processes, ensuring correct measures and guidelines are applied. The incumbent will also support other departments in relation to financial significance as required.​   • Analyze, verify and adjudicate credit applications according to Credit policies. Investigate and grant credit on applications received from Dealers on Ebiz by reviewing customers’ credit history, debt service and max advance guidelines • Negotiate terms and conditions on credit with dealers to ensure an acceptable level of risk. Provide Dealer support by answering inquiries related to consumer applications, programs, rate programs and vehicle residual values to maintain positive relationships • Coordinate workflows to ensure processing efficiency and accuracy • Assist in the development of credit policies and procedures required to ensure maximum efficiencies • Provide exceptional front line support to dealers by professionally answering questions pertaining to credit decisions and current programs • Perform other duties and support other departments as required. QUALIFICATIONS   • Bilingual (French/English – both oral and written) is required ​​Completed College Diploma or University Degree (preference in Business) and/or have equivalent related business experience is required • Collections and/or Recovery experience is an asset • Hours of work (EST): Monday to Thursdays 8:00AM to 10:00 PM, Fridays 8:00AM to 8:30PM, Saturdays 8:30AM to 9:00PM (minimum of 2 Saturdays will be required) • Rotating shifts. Shifts will change based on business needs • Able to read Credit Bureaus and have strong research and analytical skills is required • Excellent communication (oral and written) and interpersonal skills in order to develop and maintain business relations • Proficient computer skills (Microsoft Word, Excel, and CASS) are required; ​Strong interpersonal and negotiation skills​;​Strong analytical skills, detail-oriented, resourceful and self-reliant; • Must be a team player, able to work under pressure, meet deadlines and willing to work overtime as required • Ability to work independently with a minimum of supervision​ • Develops and maintains good working relationships with all members of the team. • Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. • Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. • Enjoys team-building approach of management and department - shares results.​   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331. #LI-Remote

    This position provides for learning & maintaining business systems, handling large volume of data & analytics and interaction with professionals from Business Systems & Financial Accounting. Candidates should have experience working with PeopleSoft financial systems, nVision reports and accounting systems. This role is aimed towards accounting professionals with at least five years of related work experience who are detail-oriented and have strong analytical, verbal & written communication and solid collaboration skills. A bachelor’s degree in finance or a related discipline and the chartered professional accountant (CPA) designation is required. Experience with business intelligence software, database & project management skills highly preferred. A strong sense of business ethics and integrity is must. Ability to work independently and as a team is required.   Responsibilities:   • Provide PeopleSoft system production support to various stakeholders within in operational accounting & reporting; • Create and maintain consolidated financial reports in PeopleSoft nVision; • Collaborate with various stakeholders, IT & Business, resolve operational issues and recommend solutions to ensure operational effectiveness; • Lead periodic financial systems upgrades, new system implementation and ensure high quality UAT and provide related training and support to financial systems users; • Execute routine tasks such as maintenance, periodic access review, service requests; • Analyze & report large volume of data and present in a clear & concise manner for decision making; • Participate in monthly accounting close; • Build effective relationships with internal/external stakeholders; • Support data reconciliation processes between core finance systems; • Prepare monthly journal entries and review journal entries completed by other team members; • Monitor, review, and control balance sheet account balances for accuracy, including monthly GL account reconciliations for assigned GL accounts; • Prepare footnotes and other foot note disclosures for assigned items for inclusion in quarterly SEC filings and IFRS financial statements; • Complete and submit Government surveys as assigned; • Work on ad-hoc projects as assigned, identify, initiate, and execute continuous process improvements. Qualifications: • Good working knowledge of PeopleSoft software (& Experience in building and maintaining Nvision reports) in an assest; • Knowledge of Business Objects an asset; • 3-5 years of experience in accounting or finance; • BA/BS in Accounting, Finance required; • Accounting designation or equivalent Required (CPA); • Sound understanding of fundamental accounting principles under both IFRS & US GAAP Accounting Standards; • Quick learner, excellent analytic and presentation skills; • Proficiency with the MS Office Suite: Excel, PowerPoint; • Ability to effectively communicate at all levels of the organization; • Team player, able to work in a fast paced, deadline driven environment; • Excellent problem-solving skills and customer service orientation; • 5 or more years of accounting and financial reporting and analysis experience an asset; • General understanding of the automotive industry and business issues affecting Honda an asset; • Experience with process improvements, TQM tools and systems implementation projects.   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331.   #LI-Hybrid

The purpose of the role is to work within Honda Financial Services’ (HFS) Remarketing department and to manage all vehicles in HFS/AFS, CH-CR, HAVP & BPU, & Corrosion recall inventory to ensure they are available and ready for sale and ensuring post sale transactions are completed promptly. They would also be responsible for creating weekly status reports as required while enhancing overall efficiency and attaining business initiatives.  Responsibilities • Manage all vehicles in HFS/AFS, CH-CR, HAVP & BPU, & Corrosion recall inventory to make available for sale.• Ensure all outstanding warranty recall and product updates are completed before sale on applicable inventory.• Determine if vehicle should be fixed, obtain estimate, and provide recommendation.• Prepare and create reports for review of current sales status for department weekly.• Investigate for vehicles missing documentation or required information.• Review current inventory, legal sale dates and estimated loss per vehicle.  Consolidate and provide total to Collections.• Review individual accounts to determine reason for vehicle not being posted.  Take action to fix problem.• Coordinate transportation of vehicles to auction or other facilities• Ensure post sale transactions are completed promptly.• Undertake additional projects or tasks as required.  Qualifications   • Minimum College Diploma is required• 1 plus years’ experience in the automotive field required•Must be proficient in Microsoft Excel, Word and PowerPoint•French would be an asset• High level of interpersonal skills to effectively work with others, ability to build collaborative working relationships with internal and external stakeholders•Ability to work independently with little supervision• Ability to analyze situations and make effective decisions• Must entail excellent planning, analytical, strategic, organization and problem-solving skills• Strong operational management skills and ability to effectively prioritize tasks and meet deadlines• Ability to prepare reports, analyze results, draw conclusions and make recommendations to management to enhance efficiency• Ability to display leadership, initiative, integrity, and strong attention to accuracy and detail.• Develops and maintains good working relationships and all members of the team• Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders• Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts• Enjoys team building approach of management and department - shares results  Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid  

**Please note this role is a hybrid role, primarily in a remote capacity with occasional in office requirements at the closest local branch to the successful candidate – typically Markham National office or Boucherville office**   The role of the Bilingual Tech Line Analyst – Motorcycle, Power Equipment & Marine is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally. The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions. Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction.   Responsibilities • Receiving calls from the Dealer network and ensuring the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction. • Completing technical training using dedicated time slot during the month set by the Supervisor • Participate in meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information. • Monitoring and maintaining Individual Age of Case Closing Ratio of 70% or higher. • Participating in product modifications, updates and campaigns as required. • Support with factory recoveries if/when required • Support with customer escalations and hands on repair if/when required   Qualifications   • Post-secondary degree or diploma related Automotive field required or equivalent experience. • Valid Motorcycle Technician License or equivalent • 3-5 years of hands on experience in a dealership environment is required • Must have strong diagnostic knowledge of current technology • The ability to build collaborative working relationships with internal colleagues and dealers • The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems • Must have strong analytics, problem solving and decision making skills • Advanced computer skills (MS Office suite) is preferred • Must have excellent verbal and written communication skills. • Bilingual in English & French is required • The ability of work in a fast paced environment is a must• Develops and maintains good working relationships and all members of the team • Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. • Enjoys team building approach of management and department - shares results.   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid

**Please note this will be a 12 month contract**   The Damage Claims Analyst works within the Logistics & Trade Compliance department, and is responsible for managing and administering the damage claims and working with dealers and service providers for Auto & MCPE, ensuring overall support and efficiency for claims and across domains. Responsibilities - Review and analyze dealer claims and pay claims based on the validity of the claims. - Prepare claims to file against carriers/insurers or compounds. - Reconcile carrier accounts and ensure the carrier claims get paid. - Support and assist the dealers in dealing with damaged product and their transit damage claims. - Facilitate damage claims for severely damaged units and write offs for Auto/MCPE. - Facilitate warehouse MCPE claims. - Handle disputed claims with carriers/insurers or compounds and making adjustments when required. - Report on claims activity (number of claims, amount paid in claims) and carriers non-payments. - Other duties as assigned. Qualifications - Must have completed College diploma or minimum three years in related experience. - Must entail excellent PC Skills – including Excel, PowerPoint and MS Access. - Must entail strong reasoning, planning, and organizational skills. - Strong Communication skills, ability to build collaborative working relationships both internally and externally. - Must entail excellent telephone manners and customer service skills. - Bilingual is preferred. - Must have good research and analytical ability. - Must have strong problem-solving skills, ability to create solutions to everyday issues. - Must have strong ability to handle multiple priorities with conflicting demands and tight deadlines. - Ability to be decisive, take initiative, and display integrity and strong attention to detail. - A background in claims processing and Logistics is preferred. - Develop and maintain good working relationships and all members of the team. - Develop and maintain good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoy team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid  

**Please note this is a 12 month contract** The Logistics Traffic Analyst is responsible for monitoring and ensuring all new vehicles are delivered timely to the dealers.  Trouble shoot logistics delays and resolve issues quickly to keep fluidity moving throughout the supply chain.  The Logistics Traffic analyst is responsible to adhere to SOX compliance mandates and proactively engage in process improvement initiatives. Responsibilities - Communicate with compounds and carriers and ensure network fluidity of new vehicles within the different zones focused on wholesale targets, network fluidity and KPIs - Update and maintain the data integrity of the wholesale confirmation file to capture any compliance risk units ensuring a paper trail of VIN history. - Update and monitor the exceeding reports for all zones, expediting dwelling and problematic units. - Adhoc projects and reporting including: - Compound situation daily reporting - QE Initiatives - Special vehicle moves - Internal/external trouble shooting Qualifications - Experience with vendor management. Specific experience with logistics and automotive industry preferred. - Microsoft Office – Excel, Word, Access, PowerPoint - Strong reasoning, planning and organizational skills. - Strong Communication skills, ability to build collaborative working relationships both internally and externally. - Strong research and analytical skills. - Strong problem-solving skills, ability to create solutions to everyday issues. - Strong ability to handle multiple priorities with conflicting demands and tight deadlines. - Ability to be decisive, take initiative, and display integrity and strong attention to detail. - Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid