Honda Canada

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Job Locations CA-QC-Boucherville
Posted Date 2 weeks ago(5/3/2022 4:23 PM)
The role of CES is to execute Honda Driving Excellence & Acura Concierge strategies by driving various in dealership activities to increase positive Customer Experience (CX) at various customer touch points resulting in industry leading CX while fulfilling Lifetime Owner Loyalty.   CES will work with underperforming CX dealers to identify root cause, establish sustainable CX improvement plans for Sales/Service. CES will ensure dealer buy-in, corrective action and full emersion of the continuous improvement philosophy, resulting in Honda Driving Excellence (HDE), Acura Elite & Acura Concierge Excellence (ACE) attainment and CXI improvement.   These actions are all to elevate CX, execute/achieve business plan activities while delivering key product, service and customer insights that help business leaders make better decisions for a long term sustainable CX plan.   RESPONSIBILITIES: CX Support Dealer Program Honda - CXI attainment dealer improvement plan - Facilitate Dealer buy-in, full business operation assessments, business plan & action plan development & execution - Monitor dealer Sales & Service performance to gain long term sustainability - Drive Quality Delivery Program (QDP) Tier 2 attainment Acura - Future proof - achieve CX podium - Facilitate Dealer buy-in, full business operation assessments, business plan & action plan development & execution - Monitor dealer Sales & Service performance to gain long term sustainability - Drive various Tier attainment for Elite program Honda Driving Excellent (HDE) & Acura Concierge Excellence Dealer Programs & CX Strategy - Development & execution of the program HDE/ACE Programs - Conduct program & system orientation training with Dealers & new staff for optimal Dealer buy-in - Drive YOY growth in program attainment & system engagement Business Insights/CX Expertise - Provide Voice of the Customer (VOC) / Customer Experience (CX) Department & Various Brands with Market, Industry & Dealer CX related trends (Negative/Positive) - Complete Ad Hoc investigations to establish root causes & best practices - Support Zones with specific CX content for monthly dealer communication meetings - Support Dealer Care & Dealer Operation Manager (DOMs) with VOC/CX specific inquiries Monthly CAPDO/Quarterly PDCA - Compile require information & data - Acura/Honda Monthly CAPDO Reports - Facilitate Quarterly PDCA with Brands & Stakeholders & next steps - Ensure Job Tree Achievement Quality Delivery Experience (QDE) - Ensure seamless Dealer Adoption of new QDE Process - Measure/track Dealer initiation of QDE & client completion - Correlate CXI & Delivery improvements resulting to QDE - Communicate system improvements opportunities & user feedback to Ntl Associate Development - Career Development & Training - Expand knowledge of the company’s operations - Visit Preparation & Documents (DIN)     QUALIFICATIONS: - Applicant must be fully bilingual in French & English - Completed University/College degree/diploma in Business, Market Research or an automotive related discipline - Minimum 3-5 years automotive experience - 3-5 years automotive retail & service dealership management experience an asset - Previous territory management an asset - Customer Experience - Marketing Insights & Analytics - Process Improvement - Microsoft Programs (PPT, Excel, Word), Outlook - Well-developed communication, interpersonal, analytical, administrative, and problem-solving skills, self-motivation required. #LI-Hybrid
Job ID
2022-2343
Job Locations CA-ON-Markham
Posted Date 2 weeks ago(5/2/2022 4:52 PM)
The Dealer Development Financial Analyst’s key responsibilities include supporting all Dealer Financial Analysis activity in the department by preparing reports, trending data and working collaboratively with the Senior Analyst to make recommendations based on results. This role also supports the Department’s invoice processing, budget updating and tracking. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel, MS PowerPoint and office equipment.   RESPONSIBILITIES:   Dealer Financial Analysis: - Monthly Market Share Analysis - Execution of the Dealer Performance Reports & provide analysis of Expense vs GP by dept. - Updating Mid-Month report - early snapshot of dealer profitability overview - Creation of new reports to broaden visibility on Dealer Financial Status - Review preliminary - YOY FS change proposal - Assessing Working Capital and identifying the YOY (+/-) - Support ad hoc report requests LOLA System support - Assisting with Dealer Report Card/GM Assessment and Ranking reports (data feeds) by following up with ALL stakeholders - Auditing periodically the Dealer Report Card for accuracy - Train Zone associates on LOLA system Market Study– Data Prep and analysis – Support   Executive Reporting– Support and Creation   Financial Key Indicator Analysis– Support and Creation   Departmental Budget– Timely processing of departmental invoices from vendors, invoicing dealers as needed on monthly basis, input of monthly Transaction Detail Report into departmental budget detail worksheet monthly to ensure department is tracking appropriately    QUALIFICATIONS: - Completed post-secondary education specializing in Finance - A minimum of 3 years’ experience analyzing Financial statements an asset - Strong computer skills (MS Word and Excel, Power Point) - Excellent communication skills - In depth analytical experience - Strong Mathematically background - Attention to detail - Excel proficiency - formulas, macros (an asset) - Efficient in a high pace environment Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331 #LI-Hybrid
Job ID
2022-2342
Job Locations CA-ON-Markham
Posted Date 3 weeks ago(4/28/2022 8:00 PM)
Responsibilities include audit and processing of EDI invoices and Associate expense reports, assisting set-up of new Suppliers and Supplier Maintenance, support PO reports and year-end accrual tracker, and any system changes that impact AP/PO department.  This role provides support to both business users and suppliers.   RESPONSIBILITIES: - Audit and process EDI invoices received from Parts Bypass and Logistics - Assist with new supplier set ups and supplier maintenance - Audit and process Associate expense reports, including reviewing receipts and credit card statements and following up on issues dealing with policy compliance - Support business users on all aspects of the PO process including provision of monthly PO report and to assist in closing completed POs - Respond to Supplier and Associate inquiries related to AP and Expense Reports - Responsible for Conditional Sales Contract process - Support department onsite and offsite invoice records - Support PO Invoices, Winshuttle invoices and processing non-PO invoices online via scanning or upload process - Prepare POs for Finance Department - Support weekly and ad hoc Pay Cycles, express cheques, and wire transfers - Operate within a SOX environment and maintain operational controls and documentation - Support Financial Audit, SOX and other compliance activities - Participate in accounting and system projects as assigned QUALIFICATIONS: - Post-Secondary degree or diploma in Accounting or Business - 2+ years of progressive experience in an accounting role (AP/PO experience an asset but not required) - Experience with ERP system required (SAP experience would be an asset) - Excellent communication skills, both verbal and written - Must be proficient in Microsoft Excel - Attention to detail is essential with focus on high quality of deliverables - Ability to adapt, learn quickly and to take initiative - Strong organizational, analytical and problem-solving skills required - French is an asset Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. #LI-Hybrid
Job ID
2022-2341
Job Locations CA-ON-Markham
Posted Date 3 weeks ago(4/28/2022 7:55 PM)
The incumbent is responsible for the production and coordination of campaigns to support key model launches, sponsorship, and retail sales campaigns. Reporting to the Advertising Supervisor, they coordinate the development of these projects with partner agencies to ensure the key objectives are met, overall timelines are met, and materials are in market within budget and on time. This role is also the primary coordinator responsible for communicating with Zones to achieve regional marketing plans with partner zone agencies, monitor and reporting to Zone targets to National.  The incumbent will evaluate production costs, approve production schedules, establish budgets and timelines as well as work closely with the agency account coordinators and the Advertising Supervisor.  They will also be involved with advertising asset management, website & social media content reviews and coordination. Project Management is heavily emphasized in this role. RESPONSIBILITIES: - National campaign project execution; Brief development, MPA approvals, production coordination, project PDCA, weekly CAP-DO update. - Oversee creative and media agency to ensure all aspects of advertising plans are executed in a timely manner within budget parameters. - Responsible for the daily coordination of production of product images and advertising materials – for internal and external use, and management of those advertising assets. - Responsible to ensure accurate and timely information transfer corporate web site updates/new model launches. - Responsible for the coordination of all research, presentation materials and production for product launches. - Responsible for budget control and reporting. - Assist with the preparation, recommendations and reviews on various media / creative proposals, along with website and social media content. - Assist in the preparation of reports and presentations for the approval of sales programs/advertising materials. - Collect market research, sales results, competitive information and business requirements to prepare specific agency project briefs. - Assist with preparing recommendations on various proposals. - Assist in the preparation of monthly reports and presentations. - Assist with event marketing activities where required.   QUALIFICATIONS:   - Post-secondary education in the marketing/communications field and/or equivalent work related experience. - Minimum of 1-2 years’ experience in an advertising or marketing role is required. - Project management experience is required. - Well-developed understanding of Marketing/Advertising processes and executions. - Excellent communication, presentation, and interpersonal skills. - Ability to build collaborative working relationships with internal and external affiliates. - Ability to work in a fast-paced environment with conflicting demands and tight deadlines. - Ability to write and deliver effective presentations and reports. - An understanding of the Powersports & Outdoor Products industries are an asset. - Strong attention to detail and project management skills required. - Ability to work independently and in a team oriented environment. - Ability to display initiative, leadership, and integrity. - Strong PC skills (MS Excel, Word, PowerPoint). - Bilingual (English/French) would be an asset. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. LI-Hybrid
Job ID
2022-2340
Job Locations CA-ON-Markham
Posted Date 3 weeks ago(4/25/2022 1:53 PM)
The Privacy Specialist will be a member of Honda Canada’s Privacy Office within the company’s Legal Affairs group, reporting to the Privacy Officer. The incumbent will develop, manage, and monitor privacy compliance programs for Honda Canada Inc. and Honda Canada Finance Inc. (“Honda Canada”). The Privacy Specialist will work closely with various business units (including IT, Product Planning, Customer Engagement, Customer Relations, Human Resources, Account Services and Corporate Governance) and will independently provide day-to-day privacy advice and technical guidance and oversight of corporate programs with a view to protecting privacy of customers and employees and ensure compliance with applicable law. RESPONSIBILITIES: - Develop and support ongoing management of Honda Canada’s privacy compliance program, activities and documentation - Manage company privacy policies, disclosures, business procedures and logs and update them as required - Develop and administer privacy training programs for Honda Canada business units as well as Honda Canada’s network of independent dealers - Advocate and promote privacy law compliance within Honda Canada, the global Honda organization, and among its dealers - Develop and sustain effective and collaborative professional working relationships within the Legal department and its external legal privacy counsel, with various Honda Canada business groups, throughout the global Honda organization, and externally - Directly liaise with business units, customers, and potentially regulators in all matters relating to privacy law (e.g. privacy inquiries, information requests, audits, investigations) - Act as a Honda Canada liaison for privacy requests and inquiries within the global Honda organization - Support the review and audit of privacy law compliance among business groups, external business partners, and dealers - Provide ongoing presentations, reports and updates on Honda Canada’s privacy compliance program to senior management and executives - Monitor developments in applicable privacy, anti-spam, and related laws to determine impact on company and identify opportunities; interact with others in similar positions outside the organization; and participate in industry associations   QUALIFICATIONS: - Completed a university degree in law, business administration, information management or a related field - Minimum of 5 years of relevant experience in a major corporation or government agency, preferably with experience providing advice and guidance relating to information access, privacy matters, and development and management of a large-scale corporate privacy program - Certified Information Privacy Professional (CIPP/C) and Certified Information Privacy Manager (CIPM) designations are strongly preferred - Ability to interpret and apply applicable privacy principles and privacy laws, including the Personal Information Protection and Electronic Documents Act (Canada) and provincial privacy laws. Some working knowledge of the Canadian Anti-Spam Legislation (CASL) would be an asset. - Strong organizational, time management, and project management skills - Powerful and professional written, oral, presentation and negotiation skills required - Flexible, strongly independent, adapts to change well, and able to pivot tasks quickly in a fast-paced environment - Strong analytical and critical thinking skills with independent, practical business-focused application - Demonstrated ability to anticipate key issues and strategically identify practical business risk - Advanced knowledge of suite of MS Office software products (Excel, Outlook, PowerPoint and Word) - Strong interpersonal skills and a high degree of integrity - Bilingual English/French would be an asset Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. #LI-Hybrid
Job ID
2022-2339
Job Locations CA-ON-Markham
Posted Date 4 weeks ago(4/21/2022 3:57 PM)
Law Clerk will support the provision of legal advice by counsel to Honda’s Canadian businesses, including Honda Canada Inc., Honda Canada Finance Inc., and Honda Trading Canada Inc. Primary responsibilities include: drafting commercial agreements, managing corporate records and government filings, advertising and marketing matters, as well as supporting dealer matters, disputes, and various other legal matters, in an effort to promote risk management among business units. *This is a 6 month contract position   RESPONSIBILITIES: - Provide high quality legal support on matters across various legal practice areas, including: corporate, commercial, financial services, disputes, employment, marketing and advertising, franchising and distribution, and consumer protection - Administer and manage file systems and corporate contract registry - Support management of legal department administration matters - Support regular reporting to senior leadership and external auditors - Develop and sustain effective and collaborative professional working relationships - Monitor developments in legislation and regulations to determine impact on company - Provide legal education/awareness training across the organization QUALIFICATIONS: - Minimum 1 year of experience as a legal assistant or law clerk in a law firm or in-house legal department - Diploma or degree in legal field or related discipline would be considered an asset - Accreditation through a professional body (e.g. ILCO) would be considered an asset - High degree of integrity - Strong organizational/project management skills - Flexible and adapts to change well - Strong interpersonal skills - Experience in the automotive industry and proficiency in French would be considered assets Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. #LI-Hybrid
Job ID
2022-2337
Job Locations CA-QC-Montreal
Posted Date 18 hours ago(5/17/2022 2:03 PM)
The incumbent will analyze and decision consumer and business applications using buying guidelines, to minimize financial risk for Honda and assist in sales of Honda and Acura product. The incumbent will support dealers with analyzing consumer applications, credit history, and inquiries as well as monitor risk related and escalated applications and processes, ensuring correct measures and guidelines are applied. The incumbent will also support other departments in relation to financial significance as required.     RESPONSIBILITIES: - Analyze, verify and adjudicate credit applications according to Credit policies. Investigate and grant credit on applications received from Dealers on Ebiz by reviewing customers’ credit history, debt service and max advance guidelines - Negotiate terms and conditions on credit with dealers to ensure an acceptable level of risk. Provide Dealer support by answering inquiries related to consumer applications, programs, rate programs and vehicle residual values to maintain positive relationships - Coordinate workflows to ensure processing efficiency and accuracy - Assist in the development of credit policies and procedures required to ensure maximum efficiencies - Provide exceptional front line support to dealers by professionally answering questions pertaining to credit decisions and current programs - Perform other duties and support other departments as required   QUALIFICATIONS: - Completed College Diploma or University Degree (preference in Business) and/or have equivalent related business experience is required - Bilingual (French/English – both oral and written) is required - Collections and/or Recovery experience is an asset - Hours of work (EST): Monday to Thursdays 8:00AM to 10:00 PM, Fridays 8:00AM to 8:30PM, Saturdays 8:30AM to 9:00PM (minimum of 2 Saturdays will be required) - Rotating shifts. Shifts will change based on business needs - Able to read Credit Bureaus and have strong research and analytical skills is required - Excellent communication (oral and written) and interpersonal skills in order to develop and maintain business relations - Proficient computer skills (Microsoft Word, Excel, and CASS) are required - Strong interpersonal and negotiation skills - Strong analytical skills, detail-oriented, resourceful and self-reliant - Must be a team player, able to work under pressure, meet deadlines and willing to work overtime as required - Ability to work independently with a minimum of supervision Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. #LI-Remote
Job ID
2022-2335
Job Locations CA-BC-Langley
Posted Date 5 days ago(5/13/2022 6:40 PM)
The role of the Tech Line Analyst is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally. The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions. Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction. The role of the Back Up Field Engineering Specialist is to support when other Field Engineers are unavailable. Main responsibility is supporting CXI, FRFT (Fix Right First Time) & escalation initiatives. The Field Engineer may be called upon when a Dealer, Techline, CR or Quality Engineering require further technical support.   RESPONSIBILITIES: - Receiving calls from the Dealer network and ensuring the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction. - Completing technical training using dedicated time slot during the month set by the Supervisor - Participate with bi-weekly meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information. - Monitoring and maintaining Individual Age of Case Closing Ratio of 70% or higher. - Participating with New Model Service Study Meetings, Train the Trainer, Service Manual Validation, and Dealer Meetings when required. When company policy permits, this may include domestic and international travel. - Participating in product modifications, updates and campaigns as required. - Assisting with MCPE (Motorcycle and Power Equipment) Tech Line when required. - Engage in FRFT initiatives (Fix Right First Time). - Support Quality Engineering Group with various compound inspections. - Facilitate repair activity on escalated cases where Dealer and Techline require further support. QUALIFICATIONS: - Post-secondary degree or diploma related Automotive engineering required - Certified Automobile Licensed Technician (310S) is required - Inter Provincial accreditation (Red Seal) is a must - 5 – 10 years of experience as a Certified Technician, Lead Tech or Shop Foreman in a dealership environment is required - Must have strong Automotive diagnostic knowledge of current technology - The ability to build collaborative working relationships with internal colleagues and dealers - The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems - Must have strong analytics, problem solving and decision making skills - Advanced computer skills (MS Office suite) is preferred - Must have excellent verbal and written communication skills. - The ability of work in a fast paced environment is a must #LI-Hybrid
Job ID
2022-2332
Job Locations CA-QC-Montreal
Posted Date 1 day ago(5/16/2022 10:22 PM)
The incumbent will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Collector acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize loss for HCFI. Support Collections phone Queue & Service (Compressed Summer Week, Holidays).   RESPONSIBILITIES: - Maintain corporate objectives pertaining to delinquency and losses. - Maintain updated documentation of all communication with customers by entering notes in CASS system, utilizing its capabilities to ensure timely follow up. - Resolve payment discrepancies including, but not limited to: Missed and outstanding payments, NSF refund requests, misapplied payments, due date changes, retail payment deferrals and small balance waivers. - Follow up on early and mid-delinquency accounts - Support inbound Collection phone queues and make outbound calls to customers as necessary - Process payments in CASS System - Coordinate between customers, dealers, and internal stakeholders when customers wish to voluntarily surrender their leased/financed vehicle QUALIFICATIONS - College/university education required, in related discipline - Good communicator - Positive attitude - Technically grounded in MS Office - Bilingual French (written/verbal) is a must - Must be available to work for 7 consecutive hours between the hours of 8:00am to 8:00pm, Monday to Friday Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request.  The accommodation will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process please email Human Resources at accessibility@honda.ca  or call (905)888-4331. #LI-Remote
Job ID
2022-2322