Honda Canada

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Job Locations CA-ON-Markham
Posted Date 3 days ago(2/16/2018 9:28 AM)
The incumbent will work alongside the funding systems and investigation development team and is responsible for contributing to dealer satisfaction by funding lease and retail contracts in an efficient and timely manner. The incumbent supports dealers and customer service with funding inquiries, reviews documents and prepares reports to ensure compliance with funding policies and correct business measures are attained. The incumbent will also support other departments in relation to funding procedures as necessary.   RESPONSIBILITIES: - Co-ordinate lease and retail offerings for funding by processing Dealer contracts within 24hours of receipt. Perform other duties related to contract processing as required. - Verify Customer documents to ensure compliance with HFS Funding Policies. - Provide Customer Service by responding to dealer Funding and guideline inquiries to ensure timely and accurate support to Dealers. - Identify and communicate contract errors to dealers ensuring Contract Summary is current. - Assist in other areas of the Dealer Services. - Prepare Daily Reports: - Deft Rejects/First Payment Delinquency Report - Reject Report and Error Report through CP - RVI Report - SecureFact Error Report - EDI Reports - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within your day to day job function. Adherence of the following would include but not be limited to: - Code of Business Ethics/Conduct - Business and operational policies and procedures - IT general and application controls   QUALIFICATIONS:   - Completed College diploma or University degree in related discipline preferred. - Minimum 1 year in data processing and or captive finance company required. - Experience with contract laws, language, and procedures or in automotive industry a definite asset. - Ability to multitask, display initiative, integrity, and strong attention to detail and accuracy. - Must have excellent interpersonal skills, ability to build collaborative working relationships with internal and external affiliates. - Must entail strong analytical, organization, planning, reasoning, and problem-solving skills. - Excellent written & oral communication skills. Ability to work autonomously as well as in a team. - Ability to prioritize conflicting demands, and meet tight deadlines. - Working knowledge of automotive retail and lease contracts. - Bilingual English/French manfdatory. - Must be proficient in Windows and MS Office.    This a 12-month contract opportunity to start.     Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.   #LI
Job ID
2018-1923
Job Locations CA-ON-Markham
Posted Date 4 days ago(2/15/2018 4:51 PM)
POSITION TITLE:        Bilingual Correspondence Specialist   REPORTS TO:                    Supervisor, Business Process & Campaigns     SCOPE OF POSITION:   As a Correspondence Specialist you are responsible for providing exceptional customer service to customers both internal and external in a fast pace call center environment. As the first point of contact you must be knowledgeable of all Honda and Acura products. Be customer focus driven and have the ability to de-escalate challenging situations. Contribute to the overall success of the department, by achieving and maintaining departmental service levels.  This is a 12 month contract opportunity.   RESPONSIBILITIES: - Respond to customer and dealer inquires on sales promotion, manufacture warranty, service plans, recalls, parts availability, etc. - Make business decisions to support the Honda, Acura and Motorcycle-Power Equipment brand to build loyalty and retention. - Respond to customer and dealer concerns on sales, service, parts eta, claims process, vehicle delivery delay, shipping discrepancies, etc. - Work with internal technical team, field staff, and dealer service department to obtain resolution on customer concerns. - Take ownership, follow-up with customers in a timely manner and provide appropriate resolution. - Review all customers request for assistance based on company perimeters and criteria. - Interact and liaison with internal and external departments to resolve customer concerns. - Document all customer and dealer inquiries or concern in a clear and concise manner. - Make decisions on providing monetary financial support to customers for a variety of reasons - Process customer reimbursement for recalls, warranty extension and goodwill. - Work with minimal supervision within departmental defined procedure. - Maintain service levels and adhere to departmental statistics. - Work independently and as part of a team, with changing time constraints. - Participate in special projects and perform other duties as required. - Knowledge of different Social Media Platforms and operations. - Understanding of Contact Centre KPI’s and ability to achieve them.   QUALIFICATIONS - Minimum College Diploma or University Degree preferred. - Minimum 2 (two) year customer service experience, preferably in the automotive industry. - Excellent written and verbal communication skills - Excellent PC skills, knowledge of (MS Office Suite, e.g. Word, Excel, Lotus Notes, etc.). - Strong analytical and good mechanical aptitude would be a definite asset. - Strong problem solving ability. - Ability to handle challenging situations and show composure. - Ability to multi task, adapt to new information and procedures. - Good mechanical aptitude would be a definite asset. - Must be bilingual (English and French, both verbal and written). - Excellent interpersonal, verbal and written skills. - Must be willing to work a variety of shifts Monday to Friday, between the hours of 8:00AM and 8:00 PM. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs.       If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.
Job ID
2018-1922
Job Locations CA-QC-Boucherville
Posted Date 7 days ago(2/12/2018 3:48 PM)
SCOPE OF POSITION:   The incumbent will work within the Customer Service operations team at the Quebec regional office in providing analysis and reports on dealers’ performances related to Customer Satisfaction (CSI), sales, marketing, profitability, training and other related activities.  This a 12-month contract opportunity with possibility of renewal. PRINCIPAL FUNCTIONAL RESPONSIBILITIES - Prepare reports and analyze data utilizing key performance indicators. - Report on each dealer’s performance versus their objectives and benchmark. - Assist Zone Manager with preparation of PowerPoint presentations to dealers and Honda management. - Assist dealers Field Staff Consultants and Specialists in providing analytical reports - Answer and respond to general dealer inquiries where required. - Undertake other duties and projects as required.   POSITION PROFILE AND QUALIFICATIONS   - Must have completed post-secondary education in administration or marketing, or related discipline. - Experienced in data gathering, analysis and reporting, with high attention to detail and accuracy. - Advanced knowledge of Microsoft Excel (Vlookup and Pivot Tables), PowerPoint, Word, and Business Object (WEBI). - Good planning, organizational, problem-solving and strategic thinking skills. - Fluent in French and English - Strong oral, written communication and presentation skills. - Ability to work independently in a fast paced environment, and deal with multiple and changing priorities. - Ability to build collaborative working relationships with internal and external affiliates. - Knowledge of the auto industry, competitive segments and dealer operations is an asset.   #Li   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.   If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.
Job ID
2018-1919
Job Locations CA-ON-Markham
Posted Date 2 weeks ago(2/6/2018 9:40 AM)
POSITION SUMMARY:  Responsible for effectively managing MCPE (Motorcycles & Power Equipment) marketing and operations department activities in support of wholesale and retail division objectives.   DESCRIPTION: - Manage day-to-day activities of MCPE sales operations team to ensure all business objectives are on task and on plan in support of division objectives. - Work in tandem with Sales and Production Planning to establish effective short term MCPE sales strategies, including production, wholesale and retail strategies. - Work in tandem with Marketing team to establish effective short and long term MCPE marketing strategies, including traditional, website, POP, dealership and social media marketing activities. - Work in tandem with Product Planning team to establish effective long term MCPE sales strategies, including line up rationalization, product launches, supporting SP activities, and long term sales planning. - Work in tandem with Training department team to establish effective MCPE sales and product training strategies. - Work in tandem with Special Events department to establish effective MCPE special events activities, including consumer shows and race activities. - Work in tandem with ISD department to execute MCPE division ISD projects as required. - Prepare and present sales strategies during monthly Niguri/Program meetings. - Work in tandem with HFS to establish effective retail financing strategies in support of MCPE division sales and finance targets. - Work in tandem with Parts and Accessories team to attain SXS accessory sales targets. - Work in tandem with Financial Control to ensure sales activities are within budget and consistent with finance expectations. - Analyze sales and market statistical data to identify and implement new sales strategies to expand business, sales growth, and profits. - Achieve MCPE wholesale and retail target attainment within budget, through effective STI planning. - Work in tandem with zone teams to ensure regional and national target attainment on a monthly basis. - Support MCPE Marketing & Sales Operations Manager activities as required.   QUALIFICATIONS/SKILLS:   - College or university degree specializing in business, statistics, or marketing. - Minimum 4-6 years of experience in a similar position. - Relevant experience in Powersports and/or Power Equipment industry or related discipline considered an asset. - Excellent verbal and written communication skills. - Demonstrates strong planning, organizational, and problem solving abilities, along with a strong attention to detail. - Possesses strong mathematical and analytical abilities, is proficient in managing large datasets. - Willingness to work irregular hours to support shows/events. - Bilingualism (French/English) would be an asset. - Expert-level knowledge of Excel (charting, graphing, pivot tables, and report generation) along with solid working knowledge of Word, PowerPoint, Business Objects. - Proactively identifies issues and implements or recommends solutions as necessary with a continuous improvement mindset, not only within their work but the work the team. - Must be results-oriented and able to manage multiple priorities in a fast-paced team environment. - Be able to effectively manage associates to produce a highly productive team – provide clear and concise direction and feedback as required. - Be able to foster a positive work environment and motivate associates towards division goals. - Be willing and able to develop associates for continued progression within Honda.      Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs.       If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-POST
Job ID
2018-1916
Job Locations CA-ON-Markham
Posted Date 2 weeks ago(2/5/2018 3:30 PM)
As a Bilingual Customer Relations Specialist you are responsible for providing exceptional customer service to our customers in a fast-pace call center environment. As the first point of contact, you must have strong interpersonal and communications skills with the ability to adapt to the changing needs of our customers. You must be able to handle and deescalate challenging situations, while maintaining a high level of composure and professionalism. You will contribute to the overall success of the Customer Relations Department by achieving individual metrics and maintaining overall departmental service levels.   RESPONSIBILITIES:   - Respond to customer and dealer inquires on sales promotion, manufacture warranty, service plans, recalls, parts availability, etc. - Make business decisions to support the Honda, Acura and Motorcycle-Power Equipment brand to build loyalty and retention. - Respond to customer and dealer concerns on sales, service, parts, claims process, vehicle delivery delay, shipping discrepancies, etc. - Work with internal technical team, field staff, and dealer service department to obtain resolution on customer concerns. - Take ownership, follow-up with customers in a timely manner and provide appropriate resolution. - Review all customers request for assistance based on company perimeters and criteria. - Document all customer and dealer inquiries or concern in a clear and concise manner. - Make decisions on providing monetary financial support to customers for a variety of reasons - Handle escalated transfer calls from Honda Canada Finance or Acura Financial services - Process customer reimbursement for recalls, warranty extension and goodwill. - Work with minimal supervision within departmental defined procedure. - Maintain service levels and adhere to departmental statistics. - Work independently and as part of a team, with changing time constraints. - Participate in special projects and perform other duties as required.   QUALIFICATIONS   - Must be bilingual (English and French, both verbal and written) - Minimum High School Diploma or equivalent – College Diploma or University Degree preferred - Must be able to work Monday to Friday on 8-hour shifts, rotated monthly between the hours of 8:00AM and 7:30 PM - Customer service experience preferred - Professional and pleasant telephone mannerism - Strong interpersonal and communication (written and verbal) skills - Effective problem solving, decision making and negotiating skills - Ability to handle challenging situations, while maintaining composure - Ability to multitask, adapt to new information and procedures - Ability to learn about engines, cars, motorcycles, and power equipment   Successful candidates will be required to complete a thirteen (13) day training program.   These roles are all 12 month contracts to start.     Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs.     If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.
Job ID
2018-1915