Honda Canada

Career Opportunities


Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

 

Please note that your profile can be accessed with the same username and password, however the values must be entered in ALL CAPS for both. This can be updated from within your profile.


As part of our new simplified candidate profile, the system will now house one resume and reference this resume for all applications with Honda Canada Inc. This will be your most recently updated resume as of Wednesday, June 26th. Your resume may not be present when you log in. Please be patient as this will be loaded to your account over the next 72 hours.

We apologize for any inconvenience this may cause and thank you for your interest in Honda Canada Inc!

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results

CA-QC-Boucherville
3 days ago

SCOPE OF POSITION:

 

The incumbent will work for Honda Canada’s Financial Service (HFS) Eastern/Atlantic Funding team and is responsible for contributing to dealer satisfaction by funding lease and retail contracts in an efficient and timely manner. The incumbent supports dealers and customer service with funding inquiries, reviews documents and prepares reports to ensure compliance with funding policies and correct business measures are attained. The incumbent will also support other departments in relation to funding procedures as necessary. This a 6-month contract opportunity.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

  • Process all retail and lease contracts, rebooks through eBiz and the CP system.
  • Perform other duties related to contract processing as required.
  • Answer dealer phone and email inquiries promptly and professionally to maintain strong dealer relationships.
  • Identify and communicate contract errors to dealers ensuring Contract Summary is current.
  • Assist in other areas of the Dealer Services.
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within your day to day job function. Adherence of the following would include but not be limited to:
    • Code of Business Ethics/Conduct.
    • Business and operational policies and procedures.
    • IT general and application controls.

 

POSITION PROFILE AND QUALIFICATIONS

 

  • Completed High School Diploma, preferred College diploma or University degree in related discipline.
  • Minimum 1 year in data processing and or captive finance company required.
  • Ability to multitask, display initiative, integrity, and strong attention to detail and accuracy.
  • Must have excellent interpersonal skills, ability to build collaborative working relationships with internal and external affiliates.
  • Must entail strong analytical, organization, planning, reasoning, and problem-solving skills.
  • Excellent written & oral communication skills.
    Ability to work autonomously as well as in a team.
  • Ability to prioritize conflicting demands, and meet tight deadlines.
  • Working knowledge of automotive retail and lease contracts.
  • Bilingual English/French is required.
  • Must be proficient in Windows and MS Office.

#Li

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.  

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

Job ID
2017-1802
CA-ON-Markham
4 days ago

The purpose of the Bilingual Customer Service Representative position is to act as a first and single point of contact for customer and dealer inquiries related to Auto or non-Auto product lines for both Retail and Lease accounts whenever possible. The incumbent is to provide courteous customer service while providing clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer centric approach.  Reinforcing the company and its philosophy to ensure customer retention and exceeding expectations. 

RESPONSIBILITIES:

  • Provide first response to customers and dealers. Utilizing First Call resolution by answering calls promptly, Ensuring Privacy by verifying and updating all information on file. Asking qualifying questions, actively listening to the customer, to accurately assess the situation and provide prompt service on behalf of the company.          
  • Provide customer service to inquiring customers and dealers by answering questions on balances, maturity dates, payment options, verifying and updating customer information, facilitating name changes, address, payment dates, extensions of the contract to meet customer service standards.
  • Directing Customer calls by transferring them to appropriate departments ensuring the customer receives the correct solution.
  • Administer customer and dealer correspondence by updating information in system, following-up on requests, and sending out pertinent information to exceed customer expectations.
  • Making payment arrangements with customers by determining appropriate date, amount, category, and proper case management.
  • Ensure no privacy breaches occur through proper verification of customers as well as cautious handling of all customer information.
  • Ensure records management compliance on all customer information.
  • Accuracy and safeguard of Customer info to ensure zero Privacy Breaches.

           

QUALIFICATIONS:

 

  • Completed post-secondary education required.
  • Minimum of one year front line customer service experience interacting with the public in an inbound customer service / contact centre environment.
  • Must entail strong analytical, decision making, influence, negotiation skills and strong planning and organizational skills, multi-tasking.
  • Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
  • Ability to deal effectively and professionally in a rapidly changing and fast paced environment as well as self-motivated.
  • Exceptional customer service and attitude for continuous improvement is a must.
  • Ability to work autonomously as well as in a team.
  • Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external affiliates.
  • Proficient computer and keyboarding skills required (Microsoft Word and Excel required. Knowledge of CASS system would be an asset).
  • Bilingual (English/French) is required.

 

 These roles are 12 month contracts to start.

 

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

Job ID
2017-1801
CA-ON-Markham
4 days ago

The purpose of the Customer Service Representative position is to act as a first and single point of contact for customer and dealer inquiries related to Auto or non-Auto product lines for both Retail and Lease accounts whenever possible. The incumbent is to provide courteous customer service while providing clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer centric approach.  Reinforcing the company and its philosophy to ensure customer retention and exceeding expectations.

RESPONSIBILITIES:

  • Provide first response to customers and dealers. Utilizing First Call resolution by answering calls promptly, Ensuring Privacy by verifying and updating all information on file. Asking qualifying questions, actively listening to the customer, to accurately assess the situation and provide prompt service on behalf of the company.          
  • Provide customer service to inquiring customers and dealers by answering questions on balances, maturity dates, payment options, verifying and updating customer information, facilitating name changes, address, payment dates, extensions of the contract to meet customer service standards.
  • Directing Customer calls by transferring them to appropriate departments ensuring the customer receives the correct solution.
  • Administer customer and dealer correspondence by updating information in system, following-up on requests, and sending out pertinent information to exceed customer expectations.
  • Making payment arrangements with customers by determining appropriate date, amount, category, and proper case management.
  • Ensure no privacy breaches occur through proper verification of customers as well as cautious handling of all customer information.
  • Ensure records management compliance on all customer information.
  • Accuracy and safeguard of Customer info to ensure zero Privacy Breaches.
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within your day to day job function. Adherence of the following would include but not be limits to:

    • Code of Business Ethics/Conduct
    • Business and operational policies and procedures
    • IT general and application control

 

 QUALIFICATIONS

 

  • Completed post-secondary education required.
  • Minimum of one year front line customer service experience interacting with the public in an inbound customer service / contact centre environment.
  • Must entail strong analytical, decision making, influence, negotiation skills and strong planning and organizational skills, multi-tasking.
  • Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
  • Ability to deal effectively and professionally in a rapidly changing and fast paced environment as well as self-motivated.
  • Exceptional customer service and attitude for continuous improvement is a must.
  • Ability to work autonomously as well as in a team.
  • Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external affiliates.
  • Proficient computer and keyboarding skills required (Microsoft Word and Excel required. Knowledge of CASS system would be an asset).
  • Bilingual (English/French) would be an asset

 

These roles are 12 month contracts to start.

 

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

Job ID
2017-1800
CA-QC-Boucherville
4 days ago

POSITION TITLE:               Bilingual Customer Service Representative

 

REPORTS TO:                     Supervisor, Customer Service

 

SCOPE OF POSITION:

 

The purpose of the Customer Service Representative position is to act as a first and single point of contact for customer and dealer inquiries related to Auto or non-Auto product lines for both Retail and Lease accounts whenever possible. The incumbent is to provide courteous customer service while providing clear and accurate information and will act to provide prompt and professional service by answering internal and external customers’ inquiries using a customer centric approach.  Reinforcing the company and its philosophy to ensure customer retention and exceeding expectations. This is a 12-month contract opportunity.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

  • Provide first response to customers and dealers. Utilizing First Call resolution by answering calls promptly, Ensuring Privacy by verifying and updating all information on file. Asking qualifying questions, actively listening to the customer, to accurately assess the situation and provide prompt service on behalf of the company.          
  • Provide customer service to inquiring customers and dealers by answering questions on balances, maturity dates, payment options, verifying and updating customer information, facilitating name changes, address, payment dates, extensions of the contract to meet customer service standards.
  • Directing Customer calls by transferring them to appropriate departments ensuring the customer receives the correct solution.
  • Administer customer and dealer correspondence by updating information in system, following-up on requests, and sending out pertinent information to exceed customer expectations.
  • Making payment arrangements with customers by determining appropriate date, amount, category, and proper case management.
  • Ensure no privacy breaches occur through proper verification of customers as well as cautious handling of all customer information.
  • Ensure records management compliance on all customer information.
  • Accuracy and safeguard of Customer info to ensure zero Privacy Breaches.
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within your day to day job function. Adherence of the following would include but not be limits to:
    • Code of Business Ethics/Conduct
    • Business and operational policies and procedures
    • IT general and application controls

           

POSITION PROFILE AND QUALIFICATIONS

 

  • Completed post-secondary education required.
  • Minimum of one-year front line customer service experience interacting with the public in an inbound customer service / contact center environment.
  • Must entail strong analytical, decision making, influence, negotiation skills and strong planning and organizational skills, multi-tasking.
  • Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
  • Ability to deal effectively and professionally in a rapidly changing and fast paced environment as well as self-motivated.
  • Exceptional customer service and attitude for continuous improvement is a must.
  • Ability to work autonomously as well as in a team.
  • Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external affiliates.
  • Proficient computer and keyboarding skills required (Microsoft Word and Excel required. Knowledge of CASS system would be an asset).
  • Bilingual (English/French) is required.

#Li

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.  

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

Job ID
2017-1799
CA-QC-Boucherville
6 days ago

 

POSITION TITLE:               Dealer Operations Manager - Acura (Boucherville)

 

REPORTS TO:                     Manager, Acura Field Operations

 

SCOPE OF POSITION:

 

The incumbent acts as a consultant to Acura dealers in all Sales and related dealer operational matters to maximize the brand image and ensure attainment of sales objectives, dealership profitability, customer satisfaction and lifetime owner loyalty; and as a liaison between Acura dealers and Acura Brand and Zone management. This will be accomplished using TQM to analyze dealer operations, and by using PDCA to report dealership situation. 

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

  • Ensure that dealership Sales processes achieve minimal market share levels and makes recommendations by performing Sales Process Evaluations, reviewing results of evaluation with Field Manager / Zone Management, developing recommendations and present to dealer, assisting the dealer to develop and implement an action plan based on recommendations.
  • Assist dealers with sales and marketing including strategies, adequate marketing budget, marketing/advertising plans, promotions, reporting on stats, KPIs, and benchmarks, and analyzing variances, and developing recommendations for countermeasures.
  • Manage the advertising associations by conducting monthly meetings with the association members.
  • Set-up Weekly Zone Team Meetings including Field Manager, Sales, Service, AFS and Training (if needed) to review priorities and ensure support is in place to tackle AdHOC and set Acura Priorities.
  • Provide guidance with inventory management and control by, monitoring wholesale vehicle inventory levels, reviewing product supply by model and trim mix, reviewing proper usage of inventory management tools and advising on effective ordering procedures in accordance to HCI policies and procedures.
  • Review dealership profitability by reviewing eComposite reports, analyzing monthly variances, reviewing dealer performance with comparative data, and identifying weak areas and providing recommendations - measurable action plans to be developed, implemented and monitored.
  • Develops dealer Human Resource requirements by ensuring dealer attainment of training participation targets, assessing dealer staff capability and training requirements, assisting dealer to select appropriate staff for specific training courses or seminars, encouraging full dealer participation in correspondence based training programs, and monitoring staff turnover rates/developing countermeasures where necessary.
  • Evaluates dealership facilities and makes recommendations.
  • Encourage dealers to achieve ACE dealer status.
  • Ensure the smooth and timely flow of information to the National office.
  • Review and follow-up all new and updated sales publications with appropriate dealer personnel. Ensure eBiz access is accessible, and bulletins and other communications are being read, and disseminated to appropriate dealership employees.
  • Performance of other related duties as may be required from time to time (assisting with and participating in dealer meetings and car shows, surveys, dealer visits by National staff, Ride & Drive training events, and collecting information on competitive programs and activities).
  • Assist dealers in attaining Acura Concierge criteria:
    • Communicate specific details of the Attainment Process to Dealer Management staff; liaise with the Dealer Principal to coordinate the audits.
    • Encourage the Dealer Management to take advantage of the free services and assessments available on line, and conduct Action Planning meetings.
    • Track progress and report back to the Dealer and consult/advise as required, report to Acura Head Office results and opportunities for improvement.
  • Ensure all dealers maintain a high level of customer satisfaction and retention (LOL) by actively promoting and assisting the dealership in implementing all criteria of Acura Concierge.

 

POSITION PROFILE AND QUALIFICATIONS

 

  • University/College degree/diploma in Business or an automotive related discipline.
  • Several years’ experience in Management in the automotive field, or an equivalent combination of education and experience.
  • Strong planning, analytical, strategic, administrative, organization, and problem solving skills required.
  • Wholesale sales experience is required.
  • Bilingual (English/French) is required.
  • Knowledge of Honda products and retail and wholesale businesses is required.
  • Must entail basic knowledge of business management (accounting).
  • Must have excellent PC skills with working knowledge of MS Word, Excel, PowerPoint and Lotus Notes.
  • Must entail strong presentation and communication skills. Written and verbal.
  • Willingness to relocate, and work irregular hours as required.
  • Ability to work independently, in a fast-paced environment with changing priorities.
  • Ability to lead a team, be a strong mentor, and implement effective department structure and strategy.
  • Ability to display leadership, initiative, integrity, and strong attention to detail.
  • Must be interpersonal, ability to build collaborative working relationships with internal and external stakeholders.
  • Must be results-oriented.

#Li

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

 

Job ID
2017-1798
CA-ON-Markham
1 week ago

POSITION TITLE:               Customer Retention Representative (CRR)

 

REPORTS TO:                     Supervisor, Customer Retention Centre

 

SCOPE OF POSITION:

 

Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative will act in the capacity of financial process expert contract termination decisions (Lease & Retail) and processes to drive retention through marketing and sales promotions. The incumbent will also act to secure Lifetime Owner Loyalty and support CH Sales initiatives. This a 12-month contract and we have 2 openings.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Manage inbound and outbound call volumes for Honda Customers by responding to their current financial inquiries and anticipating their future needs. Advise customer of (lease/retail) options while promoting and marketing new programs and offers to secure and retain customers to the brand. Act as a trusted advisor to customer with their End of Term decision.
  • Assist Honda dealers with retention efforts by providing necessary information on extensions, payouts, and the processing of loyalty waivers and reversals and actively generate “Hot” sales leads.
  • Initiate ownership and accountability for problematic “out of the box” account issues and collaborate to ensure team success by working within the Customer Care Group ecosystem to drive account resolution and client satisfaction to ensure LOL.
  • Improve business processes as required by providing recommendations to enhance productivity, ensure legislative compliance and achieve improved client satisfaction results.
  • Support Acura (Customer Service) related call overflow from Acura Concierge by providing top tier service. (Current Situation)
  • Initiate customer retention management through retail outbound campaigns.
  • Performance Parameters: (Including related controls of financial significance) include: CSI scores, Sales conversion rate, Customer retention rate, Client Verbatims, Departmental Operating Reports, Maintain CASS notes, Effective account resolution, TQM methodology (PDCA), and Assure Compliance.
  • Payout transfers and upselling for Honda customers redirected from Customer Service. (Projected Ideal State)
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HFS internal controls within your day to day job function. Adherence of the following would include but not be limited to the following:
    • Code of Business Ethics/Conduct
    • Business and operational policies and procedures
    • IT general and application controls

POSITION PROFILE AND QUALIFICATIONS:

  • Minimum 1 –3 years of relevant, progressive business experience with a proven track record of delivering results.
  • A minimum of 1 year working within a Customer Care Group required.
  • Ability to work in partnership with the organization to drive strategic business goals.
  • A minimum of 1 year of previous work experience in the automotive industry a definite asset, Dealership Experience a definite asset.
  • Fluently bi-lingual is French and English required.
  • Above average analytical, decision making and negotiation skills, and the ability to deal effectively and professionally in a rapidly changing and fast paced environment.
  • Solid working knowledge of MS Word, Excel and Powerpoint required.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills.
  • Ability to follow through and complete overlapping projects and initiatives with a positive impact on results and objectives.
  • Proven ability to manage business objectives while providing an elevated and unique level of client experience.
  • Demonstrated above average interpersonal, communication and listening skills with an aptitude for rapport building and influence.
  • Detail-oriented and self-motivated to take the initiative to drive account resolution.

 

#Li

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

 

Job ID
2017-1795
CA-ON-Markham
4 weeks ago

Responsibilities include A/R Dealer Collections, Dealer Aging, Account Analysis, Dealer Master Changes and responding to Dealer Inquiries to ensure accounts remain current.

 

RESPONSIBILITIES:

 

  • Responsible for both Dealer and Inter-Company credit collections. Monitor the Aging Report and follow up on outstanding receivables.
  • Responsible to maintain high service levels with dealers and internal parties by responding to inquiries on a timely basis.
  • Responsible for Account Analysis including maintaining, monitoring and providing monthly reports for A/R Freight Damages portfolio.
  • Responsible to ensure Dealer Maintenance is processed correctly along with supporting documentation and within appropriate time frames.
  • Responsible for Releasing Orders
  • Back up for cash application and A/R Daily Balancing
  • Support Audit and SOX Activities.

 

POSITION PROFILE AND QUALIFICATIONS:

 

  • Post-secondary degree or diploma in Accounting or business and/or equivalent experience of 2+ years working in Accounts Receivable.
  • Excellent communications with internal and external customers is a must.
  • Ability to adapt and learn quickly; ability to take initiative
  • Excellent organizational skills
  • Attention to detail is essential with focus on high quality of deliverables
  • Strong analytical and problem solving skills required
  • Must be proficient in Excel, Word,
  • Experience with ERP System (SAP preferably)

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs.  

 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

 

#LI-POST

Job ID
2017-1718