**Please note this is a remote role**   The incumbent will work for Honda Canada’s Financial Service (HFS) Funding team and is responsible for contributing to dealer satisfaction by funding lease and retail contracts in an efficient and timely manner. The incumbent supports dealers and customer service with funding inquiries, reviews documents and prepares reports to ensure compliance with funding policies and correct business measures are attained. The incumbent will also support other departments in relation to funding procedures as necessary. Responsibilities:   - Analyze, verify and adjudicate credit applications according to Credit policies. Investigate and grant credit on applications received from Dealers on Ebiz by reviewing customers’ credit history, debt service and max advance guidelines - Negotiate terms and conditions on credit with dealers to ensure an acceptable level of risk. Provide Dealer support by answering inquiries related to consumer applications, programs, rate programs and vehicle residual values to maintain positive relationships - Coordinate workflows to ensure processing efficiency and accuracy - Assist in the development of credit policies and procedures required to ensure maximum efficiencies - Provide exceptional front line support to dealers by professionally answering questions pertaining to credit decisions and current programs - Perform other duties and support other departments as required Qualifications: - Completed College Diploma or University Degree (preference in Business) and/or have equivalent related business experience is required - Bilingual (French/English – both oral and written) is required - Collections and/or Recovery experience is an asset - Hours of work (EST): Monday to Thursdays 8:00AM to 10:00 PM, Fridays 8:00AM to 8:30PM, Saturdays 8:30AM to 9:00PM (minimum of 2 Saturdays will be required) - Rotating shifts. Shifts will change based on business needs - Able to read Credit Bureaus and have strong research and analytical skills is required - Excellent communication (oral and written) and interpersonal skills in order to develop and maintain business relations - Proficient computer skills (Microsoft Word, Excel, and CASS) are required - Strong interpersonal and negotiation skills - Strong analytical skills, detail-oriented, resourceful and self-reliant - Must be a team player, able to work under pressure, meet deadlines and willing to work overtime as required - Ability to work independently with a minimum of supervision - Develops and maintains good working relationships with all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team-building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

  Honda Canada is currently seeking a skilled and experienced Instructional Designer. The role involves managing and creating learning solutions specifically for Automotive Sales, Service, and Technical Training. This role is dynamic and focuses on a digital-first learning strategy, primarily beginning with a mobile training app. The role also incorporates other forms of learning delivery such as Virtual Learning, eLearning, and traditional classroom or event-based training. The ideal candidate will collaborate closely with Subject Matter Experts and key teams within various Honda Canada brands (Honda, Acura, Power Sports / Power Equipment), aiming to meet specific business needs. This is an opportune moment to be part of Honda Canada Training as we transition towards an electrified future, introducing Hybrid and Electric vehicles that will necessitate specialized and effective training solutions. A strong interest in learning and development, as well as educational technologies, will be a significant advantage.    Responsibilities:   - Design, develop and implement mobile app content, videos, virtual learning, e-Learning, job aids, and classroom training related materials. - Responsible for project management and leading training activities with vendor partners. - Responsible for consulting with internal clients, subject matter experts and other stakeholders to understand learning needs and define success measures. - Maintain existing training courses and materials. - Facilitate and lead Pilot training and Train-the-Trainer sessions for various programs. - Work with other instructional designers, sales & service trainers to ensure effective communication of issues, needs, problems and opportunities. - Other duties or projects as assigned. Qualifications:   - College diploma or University degree preferably with Adult Learning & Education preferred. - Minimum of 2 years’ experience designing and managing the development of web-based, video based, or virtual learning. - Experience working with Learning Management Systems is preferred. - Knowledge and application of adult learning theory, training needs analysis, instructional design, information design, training methodologies, learning technologies and measurement strategies. - Must have strong project management skills and ability to meet project quality expectations within schedule commitments. - Experience in technical writing, graphic design or eLearning development is considered an asset.  - Current knowledge of emerging and progressive content design techniques and strategies is a definite asset. - Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

  The Publications Project Specialist is responsible for coordinating dealer systems (Electronic Service Information System/ESIS) usability and functionality enhancements. This position troubleshoots system errors/failures and coordinates issue prioritization and resolution with the IT department. The Publications Project Specialist is also responsible for maintaining ESIS publications and ensuring data is published and available to the dealer network as per established timelines.   Responsibilities:   - Maintain corporate objectives pertaining to delinquency and losses. - Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up. - Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI - Present results as needed to a senior level Associate in order to locate a customer and/or collateral. - Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers. - Resolve deficiencies with insurance coverage for leased vehicles. - Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required. - Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments. - Bankruptcies - Charge Off - Death of Customer Cases - Vendor Management (3rd Party Collections agencies) - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to: - Code of Business Ethics/Conduct - Business and Operational Policies and Procedures - IT general and application controls Qualifications:   - College diploma or University Degree in Business Technology Management or related discipline and/or equivalent work experience - 3-5 years of business systems experience - Experience in: - Content Management Systems (CMS) - Project Management - Digital content management/production support - Excellent problem solving and analytical skills and strong attention to detail - Advanced computer skills (MS Office Suite, Adobe Acrobat Pro) - Excellent interpersonal/relationship building skills and customer orientation - Strong written and oral communication and presentation skills - Strong technical aptitude with the ability to summarize and communicate technical information to a business audience - Develops and maintains good working relationships with all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team-building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

**Please note this is a fully remote 12-month contract**   Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative (CRR) will assist customers and dealers to ensure HFS contracts are brought to a satisfactory conclusion. The CRR will encourage repeat business to increase Lifetime Owner Loyalty and to support CH Sales initiatives through marketing and sales promotions.   Responsibilities:   - Manage inbound and outbound call volumes for Honda and Acura Customers by responding to their current financial inquiries and anticipating their future needs. Advise customer of (lease/retail) options while promoting and marketing new programs and offers to secure and retain customers to the brand. Act as a trusted advisor to customer with their End of Term decision - Assist Honda/Acura dealers with retention efforts by providing necessary information on extensions, payouts, and the processing of loyalty waivers and reversals and actively generate sales leads - Initiate ownership and accountability for problematic “out of the box” account issues and collaborate to ensure team success by working within the Customer Care Group ecosystem to drive account resolution and client satisfaction to ensure LOL - Improve business processes as required by providing recommendations to enhance productivity, ensure legislative compliance and achieve improved client satisfaction results - Initiate customer retention management through retail outbound campaigns - Performance Parameters: (Including related controls of financial significance) include CSAT scores, Sales conversion rate, Customer retention rate, Client Verbatims, Departmental Operating Reports, Maintain CASS/Salesforce notes, Effective account resolution, TQM methodology (PDCA), and Assure Compliance - Payout transfers and upselling for Honda customers redirected from Customer Service. (Projected Ideal State) - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HFS internal controls within your day-to-day job function. Adherence of the following would include but not be limited to the following: - Code of Business Ethics/Conduct - Business and operational policies and procedures - IT general and application controls Qualifications:   - Completed post-secondary education required - Minimum 1 –3 years of relevant, progressive business experience with a proven track record of delivering results - A minimum of 1 year working within a Customer Care Group required - Ability to work in partnership with the organization to drive strategic business goals - A minimum of 1 year of previous work experience in the automotive industry a definite asset, Dealership Experience a definite asset - Fluently bi-lingual in French and English required - Above average analytical, decision making and negotiation skills, and the ability to deal effectively and professionally in a rapidly changing and fast paced environment - Solid working knowledge of MS Word, Excel and Powerpoint required - A well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills - Ability to follow through and complete overlapping projects and initiatives with a positive impact on results and objectives - Proven ability to manage business objectives while providing an elevated and unique level of client experience - Demonstrate above average interpersonal, communication and listening skills with an aptitude for rapport building and influence - Detail-oriented and self-motivated to take the initiative to drive account resolution - Develops and maintains good working relationships with all members of the team - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts - Enjoys team-building approach of management and department - shares results   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

Provide analytical and administrative support to both the HFS Sales Support and Marketing, DRM’s and Remarketing department as well as CH Honda/Acura Sales departments. Create, analyze and distribute various, Remarketing and UVO reports to these departments as well as required dealer bulletins.  Assist with Remarketing and UVO budgeting/vendor invoices and coordinate day to day reporting with our vendors.  Tend to UVO HFS & CH field requests and find solutions that help resolve their concerns and advance the business.   Responsibilities:   - Create/analyze various reports for distribution - Honda & Acura monthly program meeting analysis/preparation - CAP-Do’s, - Certified/Total/UC RDR Sales, Exec Reports - Pivot Table, sales/inventory - Several ad hoc reports and analytical assignments - General administrative duties - Invoicing - Create & publish Dealer Bulletins - Adhoc Requests - Preparing & providing materials for presentations Qualifications:   - Post-secondary education in a related discipline, preferably in Automotive - French language is a strong asset - 1 year experience in automotive industry - Strong skills in Data analytics, Microsoft Office Suite - PC Skills (Microsoft Office) - Expert-level knowledge of Excel (charting, graphing, pivot tables, and report generation) along with solid working knowledge of Word, PowerPoint, Business Objects - Tableau experience and Knowledge would be an asset - Analytical and problem-solving skills Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

The purpose of the role is to work within Honda Financial Services’ (HFS) Remarketing department and to manage all vehicles in HFS/AFS, CH-CR, HAVP & BPU, & Corrosion recall inventory to ensure they are available and ready for sale and ensuring post sale transactions are completed promptly. They would also be responsible for creating weekly status reports as required while enhancing overall efficiency and attaining business initiatives.   Responsibilities:   - Manage all vehicles in HFS/AFS, CH-CR, HAVP & BPU, & Corrosion recall inventory to make available for sale. - Ensure all outstanding warranty recall and product updates are completed before sale on applicable inventory. - Determine if vehicle should be fixed, obtain estimate, and provide recommendation. - Prepare and create reports for review of current sales status for department weekly. - Investigate for vehicles missing documentation or required information. - Review current inventory, legal sale dates and estimated loss per vehicle. Consolidate and provide total to Collections. - Review individual accounts to determine reason for vehicle not being posted. Take action to fix problem. - Coordinate transportation of vehicles to auction or other facilities. - Ensure post sale transactions are completed promptly. - Undertake additional projects or tasks as required. Qualifications:   - Minimum College Diploma is required. - 1 plus years' experience in the automotive field required. - Must be proficient in Microsoft Excel, Word and PowerPoint. - French would be an asset. - High level of interpersonal skills to effectively work with others, ability to build collaborative working relationships with internal and external stakeholders. - Ability to work independently with little supervision. - Ability to analyze situations and make effective decisions. - Must entail excellent planning, analytical, strategic, organization and problem-solving skills. - Strong operational management skills and ability to effectively prioritize tasks and meet deadlines. - Ability to prepare reports, analyze results, draw conclusions and make recommendations to management to enhance efficiency. - Ability to display leadership, initiative, integrity, and strong attention to accuracy and detail. - Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

  This position is responsible for day -to day activities of the Debt and hedging programs of HCFI; including Commercial Paper Program, MTN (Private Placement) program, securitization and Bank Loans.   Ensure daily funding is executed seamlessly.   RESPONSIBILITIES - Daily CSA (“Collateral Support Agreements”) - Oversight of daily Funding using CP and cash management. - Support initial activities undertaken for new MTN, Bank Loans and securitization – Funding Committee presentations, Pricing and counterparty selection. - Propose monthly hedging strategy and execute interest rate derivatives to hedge assets and manage liabilities. Analyze monthly hedging activities and counterparties risk exposures on derivatives. Performs month-end analysis on the business impacts of hedging strategies. - Perform modeling and analysis of asset / liability forecast. Also, manage credit spread risks by analyzing debt portfolio mix and formulate strategic recommendations. - Support initial activities undertaken for new ABS sales – Funding Committee presentations: RFP, Pricing and counterparty selection. - Review legal documentation for ABS transactions. - Prepare monthly (investor) servicer reports for HCFI ABS transactions, remittance, and support for monthly ABS journal entries. - Prepare all the required monthly, quarterly and annual reports for financial reporting including all footnotes and white paper reports. - Assist in preparing various presentations. - Interact with internal and external auditors as required. - Ad Hoc duties as assigned by the Treasury Manager.  Qualifications - Completed post-secondary degree in Finance / Mathematics or equivalent is required. - 5 -10 years’ experience in financial industry with demonstrated experience with capital markets. - Strong mathematical/ financial market background with designation – CPA or CFA or progressing towards designation would be an asset. - Able to analyze legal agreements to effectively service each transaction. - Detail and deadline oriented.  Must be able to multi-task. - Strong communications skills. - Intermediate Excel skills required. - Knowledge of accounting systems, PeopleSoft preferred. -  Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   #LI-Hybrid