**Please note this is a 12-Month Contract**   The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s position to complaints. Associates are also responsible for independent handling of financial assistance-based requests to retain customers. They must engage in conflict resolution with our customers and dealers. Associates are responsible for gathering key pieces of information and presenting to management in various business groups to gain consensus and direction. Please note this is a remote (work from home) position.   Please note this is a remote (work from home) position.   Responsibilities: • Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system. They must coordinate with internal stakeholders to find consensus on position for potential brand damaging situations; • Handle incoming and outgoing calls; • Review case handling and direction with Mediation management or other stakeholders within the organization; must coordinate and lead meetings with various stakeholders to gain consensus; • The Customer Mediation Specialist must seek clarification and discuss customer concerns while providing a high level of professionalism, tact, and diplomacy.   Qualifications: • College degree preferred; • 3 + years of contact center or customer service experience; • Bilingualism in French and English; • Ability to work in a fast-paced environment; • Ability to multitask and pivot tasks based on business needs; • Strong customers service; • Professional communication skills; • Ability to de escalate customer contentions; • Crucial conversations training/experience is an asset.   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

**Please note this is a 12-month fixed term role**   **Please note this will be a Hybrid role reporting out of the Markham Office**   The CPD (Company Product Distribution) Coordinator works to support the Company Product Distribution group within the Sales & Production Planning Department which includes automobile, motorcycle and power products (MCPE). The incumbent will be responsible for a variety of areas including but not limited to:   - Honda Associate Vehicle Program fleet - AP (Associate Purchase) and Demo board - Company Vehicles & BPU (Business Purpose Units) for auto and MCPE   The incumbent is responsible for the administration and co-ordination of associate purchases, associate fleet program, company vehicles & business purpose units for Auto & MCPE products for Honda Canada (CH), Honda Canada Motors (HCM) & Honda Finance (HFS) associates and family members.  They will also be responsible for handling all related processes ,inquiries and dealer communication in a productive manner to ensure and enhance overall department and CPD efficiencies.   Responsibilities:   - Act as a key point of contact for all keys areas within the department (AP,HAVP, Company Vehicle, BPU) by quickly answering all enquiries; - Release and coordinate shipment of vehicles and MCPE products. Synchronize with PRC and/or HCM to ensure adequate capacity/bandwidth to prepare vehicles/MCPE products; - Process invoicing and related adjustments for vehicles and demo units in a timely manner; - Prepare and analyze monthly reports including but not limited to the Executive Report, BPU Report, KPI, payroll remittance report, grounding & disposal,etc.; - Enter vehicle and accessory orders/stock cards and create contract packages while checking for completeness and accuracy; - Create and/or update process documentation; - Licensing of vehicles/MCPE products, contract creation & sticker renewal; - Administrative tasks: process Associate/Dealer Rebates, LOI's,  review and track payment of AutoVin inspections, website updates, vehicle estimates, 407 ETR/Diner's Club billing, warranty activation, etc.; - Manage in-use inventory, track accidents reports, insurance claims, course completion, etc.; - Sequestering of vehicles AP, HAVP, CV & BPU; - Update associate pricing and communicate monthly associate offers to associates. Post and complete all related demo board activities; - Delivering MCPE units to dealers. Qualifications: - University Degree/College Diploma in Administration, Business or an automotive related discipline preferred; - Previous automotive work experience is an asset; - Bilingual, with French language ability is an asset; - Valid G driver's license is required; - Must have a customer centric service attitude; - Must entail strong MS Office Skills specifically MS Word, Excel and PowerPoint; - Possess strong organizational and time management skills to meet strict deadlines; - Ability to work efficiently while managing multiple priorities in a fast-paced environment with tight deadlines; - Must entail strong analytical, strategic, and problem-solving skills; - Must entail excellent written and oral communication skills; - Must be flexible to adapt to a constantly changing environment; - Ability to maintain a high level of accuracy and confidentiality. - Ability to prioritize the tasks given.​   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

The incumbent will effectively support the dealer network through customer centric leadership and guidance as well as support the Senior Dealer Relations Manager in achieving the central region’s business objectives and strategies. The position requires the incumbent to work in partnership with CH to generate business and profitability for CH and HCFI.   **Please note this will be a Hybrid role reporting out of the Markham Office**   Responsibilities:   - Create monthly PDCA’s and show progress on Focus Dealers, to demonstrate territory performance, gaps and counter measures. - Support and attend special events as required, such as dealer training initiatives and road shows. - Conduct dealer staff training, provide professional and knowledgeable dealer visits to increase penetration and meet company objectives. - Professionally manage dealer concerns to their satisfaction. - Assist Senior DRM by providing regular feedback for weekly, monthly and quarterly operating meetings.  Make recommendations to ensure company objectives and targets are being met. - Promote HFS Retail finance, lease, and end of term, wholesale, warranty and used cars to dealers for Honda, Acura, MC / ATV & Power equipment. - Work with Honda Dealers within the assigned territory to achieve HFS specific sales and service targets. - Coordinate and participate in quarterly reflection presentation meetings with Senior Dealer Relation Managers and Regional Managers. Provide a gap analysis and counter measures to improve the business. - Work with Honda Canada to ensure customer and dealer satisfaction and also provide solutions to specific issues. - Work to increase HFS’ exposure at the dealer and public level through participation in industry trade shows, contests and through promoting point of purchase materials. - Undertake additional projects and tasks as required. Qualifications: - Completed University Degree or College/CEGEP required. - Minimum 3-5 years, previous experience in Credit or Marketing required or related discipline. - Valid driver’s License. - Ability to travel as needed, and adapt to business needs and requirements. - Must entail strong decision making and problem solving abilities. Flexible and able to work away from home regularly and occasionally at short notice. Willing to host events confidently. - Must entail excellent leadership and supervisory skills. Previous leadership working experience required. - Aptitude to work autonomously as well as a team player, ability to work well under pressure, prioritize conflicting demands, and meet deadlines. - Must have exceptional awareness to risk sensitivity, and strong planning, strategic, analytical, and organizational skills. - Ability to display initiative, integrity, and strong attention to detail and accuracy. - Must entail good knowledge of all Honda product lines (Automotive, Motorcycle/ATV and Power/Equipment). - Must entail excellent knowledge of Retail Financing, Leasing and Wholesale Financing, F&I Department along with Business Office products; used vehicles, with clear understanding of Credit Lending.  - Must be proficient in MS Office programs (Word, Excel and PowerPoint). - Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external stakeholders. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   Follow us on LinkedIn!  

**Please note this is a primarily remote position with occasional office attendance either out of Boucherville or Markham depending on proximity**   The role of the Tech Line Analyst – Auto is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally.  The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions.  Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction.   PRINCIPAL FUNCTIONAL RESPONSIBILITIES - Receiving calls from the Dealer network and ensuring the business plan primary goals (example: Service Level, Abandon Rate, Call Handle Time, Case Quality), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction - Completing technical training using dedicated time slot during the month set by the Supervisor - Participate with bi-weekly meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information - Participating with New Model Service Study Meetings, Train the Trainer, Service Manual Validation, and Dealer Meetings when required.  When company policy permits, this may include domestic and international travel - Participating in product modifications, updates and campaigns as required   POSITION PROFILE AND QUALIFICATIONS   - Certified Automobile Licensed Technician (310S) is required - Inter Provincial accreditation (Red Seal) is required - 5 – 10 years of experience as a Certified Technician, Lead Tech, or Shop Foreman is required - Experience in a dealership environment is an asset - Bilingual in English & French – verbal and written is required - Post-secondary degree or diploma related Automotive engineering is an asset - Must have strong Automotive diagnostic knowledge of current technology - The ability to build collaborative working relationships with internal colleagues and dealers - The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems - Must have strong analytics, problem solving and decision making skills - Intermediate computer skills (MS Office suite) is preferred - The ability of work in a fast paced environment is a must - Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.