Honda Canada

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Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

 

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CA-ON-Markham
2 weeks ago


The incumbent provides guidance and expertise to: Brand managers, Zone DD, Field Staff and Zone Managers.

  • RCDS – Oversee process and look for enhancements to streamline process and minimize time to sign off each package.  Ensure Dealer Development review of each package (credit checks, thorough review of documentation to ensure requirements met), logging / processing / tracking of approval flow is executed.  Utilize Dealer Development Planner to ensure accountability of stakeholders is created and packages flow through the process in a expeditious manner.  Ensure eLibrary is maintained, up to date and runs reports as required. Support Analyst as required.
  • Business Management – Oversee eComposite and financial analysis to ensure reporting is up-to-date and accurate while Executive requests are addressed in a clear and concise manner by the Dealer Development Analyst.  Support annual financial statement enhancements, eComposite enhancements, and the Accountant's Club program. Oversee the CDR process to engage zones to consultatively resolve dealer issues.  Provide ad hoc financial reporting to senior management, Train analysts as required
  • Facility Image Programs – ensure tracking of all docs , invoicing of dealers, coordinating Honda Canada payables, liaising with design vendors for deliverables vs contracts, banner / interior element promotions as needed for new models, DCD coordinating, inventory tracking. Support HDFP-I Project Coordinator. Oversee HDFRP-E, HDFP-I, AAFP, MCPE Facility Programs.
  • Market Analysis Initiatives - Support and review OP studies utilizing Polk, Cognos, eMar and mapping software to determine projected sales, facility requirements, impact of point on network, sales metrics analyses, prepare presentation for senior management with recommendations and assessing candidates
  • General Support  - provided to team and Admin Assistant (budget, admin functions etc)

 

Qualifications
  • University degree or community college certificate preferred
  • 3 years of supervisory experience required
  • 3-5 years automotive / financial experience is required
  • Solid computer literacy (Power Point, Access, Excel, MS Map Point, Word)

#LI-POST

 

Job ID
2017-1851
CA-ON-Markham
2 weeks ago

POSITION TITLE:               Customer Retention Representative (CRR)

 

REPORTS TO:                     Supervisor, Customer Retention Centre

 

SCOPE OF POSITION:

 

Reporting to the Supervisor, Customer Retention Centre, the Customer Retention Representative will act in the capacity of financial process expert contract termination decisions (Lease & Retail) and processes to drive retention through marketing and sales promotions. The incumbent will also act to secure Lifetime Owner Loyalty and support CH Sales initiatives. 

PRINCIPAL FUNCTIONAL RESPONSIBILITIES:

  • Manage inbound and outbound call volumes for Honda Customers by responding to their current financial inquiries and anticipating their future needs. Advise customer of (lease/retail) options while promoting and marketing new programs and offers to secure and retain customers to the brand. Act as a trusted advisor to customer with their End of Term decision.
  • Assist Honda dealers with retention efforts by providing necessary information on extensions, payouts, and the processing of loyalty waivers and reversals and actively generate “Hot” sales leads.
  • Initiate ownership and accountability for problematic “out of the box” account issues and collaborate to ensure team success by working within the Customer Care Group ecosystem to drive account resolution and client satisfaction to ensure LOL.
  • Improve business processes as required by providing recommendations to enhance productivity, ensure legislative compliance and achieve improved client satisfaction results.
  • Support Acura (Customer Service) related call overflow from Acura Concierge by providing top tier service. (Current Situation)
  • Initiate customer retention management through retail outbound campaigns.
  • Performance Parameters: (Including related controls of financial significance) include: CSI scores, Sales conversion rate, Customer retention rate, Client Verbatims, Departmental Operating Reports, Maintain CASS notes, Effective account resolution, TQM methodology (PDCA), and Assure Compliance.
  • Payout transfers and upselling for Honda customers redirected from Customer Service. (Projected Ideal State)
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HFS internal controls within your day to day job function. Adherence of the following would include but not be limited to the following:
    • Code of Business Ethics/Conduct
    • Business and operational policies and procedures
    • IT general and application controls

POSITION PROFILE AND QUALIFICATIONS:

  • Minimum 1 –3 years of relevant, progressive business experience with a proven track record of delivering results.
  • A minimum of 1 year working within a Customer Care Group required.
  • Ability to work in partnership with the organization to drive strategic business goals.
  • A minimum of 1 year of previous work experience in the automotive industry a definite asset, Dealership Experience a definite asset.
  • Fluently bi-lingual is French and English required.
  • Above average analytical, decision making and negotiation skills, and the ability to deal effectively and professionally in a rapidly changing and fast paced environment.
  • Solid working knowledge of MS Word, Excel and Powerpoint required.
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution and people management skills.
  • Ability to follow through and complete overlapping projects and initiatives with a positive impact on results and objectives.
  • Proven ability to manage business objectives while providing an elevated and unique level of client experience.
  • Demonstrated above average interpersonal, communication and listening skills with an aptitude for rapport building and influence.
  • Detail-oriented and self-motivated to take the initiative to drive account resolution.

 

#Li

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

 

Job ID
2017-1849
CA-QC-Boucherville
2 weeks ago

SCOPE OF POSITION:

 

The incumbent will work within Honda Canada’s Collections and Recovery department and will report to the Supervisor, Collections.  The Collector acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize loss for HCFI. This is a 12-month contract opportunity.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

  • Maintain corporate objectives pertaining to delinquency and losses.
  • Maintain updated documentation of all communication with customers by entering notes in CASS and utilizing its capabilities to ensure timely follow up.
  • Investigate account information by conducting basic skip tracing. Research and analyze documents to determine the best course of action and present results, if appropriate, to a senior level Associate in order to located customer and/or collateral.
  • Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.
  • Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action required.
  • Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments.
  • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:
  • Code of Business Ethics/Conduct
  • Business and Operational Policies and Procedures
  • IT general and application controls

POSITION PROFILE AND QUALIFICATIONS

  • Minimum 1 – 3 years of relevant, progressive business experience with a proven track record of delivering results in a customer service environment.
  • Good working knowledge and experience in Collections preferred.
  • Post-Secondary education in related discipline preferred.
  • Ability to work in partnership with the broader team to drive business goals.
  • Technically grounded in MS Word applications.
  • A high level of individual initiative and ability to work with minimal direction.
  • Excellent interpersonal, presentation, verbal and written communication skills.
  • Must entail strong planning, strategic, organization, and problem-solving skills.
  • Aptitude for leadership, initiative, integrity, and strong attention to accuracy and detail.
  • Bilingual (English/French) is required.

 

 #Li

 

 

Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

 

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

Job ID
2017-1848