LOCATION : MARKHAM 

POSITION TITLE:               Bilingual Recovery Representative

REPORTS TO:                     Supervisor, Collections & Recovery

SCOPE OF POSITION:

The incumbent will work within Honda Canada’s Collections and Recovery Centre and will work alongside the Recovery team, reporting to the Supervisor, Collections & Recovery. The Recovery Representative will act in the capacity to deal directly with customers working to minimize negative feedback and impact to customer retention and satisfaction. This a 12-month contract opportunity with possibility of renewal.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES.

• Maintain corporate objectives pertaining to the Recovery Centre within the areas of Bankruptcy, Insurance Tracking on Lease accounts, Total Loss, and Recovery based activities.
• Ensure all documentation is updated and that all communication with customers is tracked appropriately.
• Resolve customer needs and issues and provide effective resolutions or escalate to the Supervisor if appropriate.
• Organize and prioritize workload to ensure appropriate customer correspondence and communicated level of urgency and action is noted as required.
• Ensure that service standards and that your individual goals as set by the Supervisor are being achieved on a daily basis.
• Embrace new initiatives or direction given by management for work process improvement.
• Comply with all work processes in the department as determined by the Supervisor.
• Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:
• Code of Business Ethics/Conduct
• Business and Operational Policies and Procedures
• IT general and application controls

POSITION PROFILE AND QUALIFICATIONS

• Minimum of 2 years’ experience in financial services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results.
• Completed post-secondary education and/or equivalent work experience.
• Knowledge of laws in regards to collection and repossession is an asset.
• Must be Bilingual in French and English, both written and verbal.
• Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills.
• Ability to deal effectively and professionally in a rapidly changing and fast paced environment.
• A high level of individual initiative and ability to work with minimal direction.
• Ability to build collaborative working relationships with internal and external stakeholders.
• Proven communication, negotiation, problem solving, decision making and analytical skills.
• Must be detail oriented, results oriented, well organized, and a team player.

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Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs.  

If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.