Honda Canada

  • Service Operations Coordinator

    Job Location CA-ON-Markham
    Posted Date 3 weeks ago(9/27/2018 11:38 AM)
    Job ID
    2018-2074
    # Positions
    1
    Job Type
    Contract
    Job Industry
    Automotive - Manufacturing and Parts, Automotive - Sales, Dealers and Service
    Career Level
    Experienced
  • Job Description

    SCOPE OF POSITION:

     

    • Create & manage programs & recognition events to motivate dealer staff to complete training, excel in customer experience initiatives, and support Honda’s corporate goals.
    • Manage Quality Delivery Checklist, PDI, POP material programs with print & warehousing vendors
    • Support the sales of fixed operations parts and services with retention programs and promotional marketing campaigns

    PRINCIPAL FUNCTIONAL RESPONSIBILITIES

    • Honda customer experience
    • Customer Care Excellence & Acura Service Guild
    • Technician Recognition
    • Checklists – Quality Delivery, Pre-delivery & Multipoint Inspection
    • Lifetime Brake Pad Guarantee, Lowest/ Best Price Guarantee on Oil & Tires marketing programs
    • Invoice payment

    POSITION PROFILE AND QUALIFICATIONS

    • University Degree – Preferably in Business Management, Marketing, Law or Dealer Business Management
    • 2-4 years’ experience – preferably in project management, analysis and problem solving market research, gap analysis & countermeasure creation
    • Must entail strong organization & communication skills
    • Ability to maintain strong relationships internally and with external contacts

    RELATIONSHIP RESPONSIBILITIES

    • Develops and maintains good working relationships and all members of the team.
    • Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders.
    • Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts.
    • Enjoys team building approach of management and department - shares results.

    ENVIRONMENTAL FACTORS

     

    Working Conditions

    1. Normal
    2. Physical Effort
    3. Normal
    4. Mental Stress
    5. Normal

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