Honda Canada

  • Bilingual Collector

    Job Location CA-QC-Boucherville
    Posted Date 4 days ago(6/14/2018 10:13 AM)
    Job ID
    2018-1992
    # Positions
    2
    Job Type
    Contract
    Job Industry
    Automotive - Manufacturing and Parts, Automotive - Sales, Dealers and Service
    Career Level
    Entry Level
    Years of Experience
    2
  • Job Description

    SCOPE OF POSITION:

     

    The incumbent will work within Honda Canada’s Collections and Recovery department and will report to the Supervisor, Collections.  The Collector acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize loss for HCFI. We have two 12-month contract opportunities with possibility of renewal.

    PRINCIPAL FUNCTIONAL RESPONSIBILITIES

    • Maintain corporate objectives pertaining to delinquency and losses.
    • Maintain updated documentation of all communication with customers by entering notes in CASS and utilizing its capabilities to ensure timely follow up.
    • Investigate account information by conducting basic skip tracing. Research and analyze documents to determine the best course of action and present results, if appropriate, to a senior level Associate in order to located customer and/or collateral.
    • Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.
    • Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action required.
    • Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments.
    • Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to:
    • Code of Business Ethics/Conduct
    • Business and Operational Policies and Procedures
    • IT general and application controls

    POSITION PROFILE AND QUALIFICATIONS

    • Minimum 1 – 3 years of relevant, progressive business experience with a proven track record of delivering results in a customer service environment.
    • BILINGUAL COLLECTOR
      • Minimum high school diploma, college/university education in related discipline preferred.
      • Good communicator
      • Positive attitude
      • Technically grounded in MS Office
      • Bilingual French (written/verbal) is a must.
      • Normal (35 Hours Monday-Friday)
      • Must be available to work Rotating Shifts (8:00 AM to 4:00 PM / 8:30 AM to 4:30 PM / 9:00 AM to 5:00 PM / 10:00 AM to 6:00 PM/10:30 AM to 6:30 PM/11:00 AM to 7:00 PM/12:00PM to 8:00 PM) 

     #LI-POST

     

     

    Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant's accessibility needs. 

     

    If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at accessibility@honda.ca  or call (905) 888-4331.

     

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