Sales & Production Planning’s objective is to provide the optimal vehicle supply for Honda Canada and the dealer network in Canada. The supply plan is balanced by production constraints, the Brand’s objectives, Honda Canada profitability and the overall brand auto sales plan/strategy.    Sales & Production Planning is looking for a passionate and highly motivated individual to support the department’s objectives by maintaining the Auto Niguri as well as analyzing future opportunities/risks to retail and supply plans as part of the monthly Seihan process. The Seihan Planner will assess the opportunities and risks by analyzing the retail and supply plans, current business conditions and dealer inventory to support recommendations to the Sales & Production Planning Supervisor and Honda Sales Operations.   The result is an Auto Niguri that has an achievable retail plan according to the Brand’s objectives, maintains dealer stock levels at the target set by the Brand and overall vehicle supply that achieves Honda Canada’s profit and GHG targets.   In this role, you will be required to be a conduit between Honda’s North American production facilities and the Canadian Sales & Marketing office.  You will be provided visibility to senior leadership as you will play a key role in analyzing, developing and presenting Sales & Production Planning’s strategy to internal and external stakeholders.    This is a permanent position at Honda Canada’s head office in Markham, Ontario and provides a mix of in-office and remote work flexibility.  From time to time, the position will require travel to North American face-to-face meetings, conferences, and production facility visits.          Responsibilities:   - Manage and optimize the Honda/Acura Auto vehicle supply, by providing production, wholesale and retail sales forecasts along with actualizing the Auto Niguri with month end results; - Correlate with Product Planning and Sales Operations on establishing retail sales plans for the fiscal year for all Honda/Acura models as well as setting up quarterly and monthly targets; - Liaise with North American Production Control (NAPC) on supply and order production volumes for Honda Canada; - Support the preparation of monthly reports and presentations for monthly Niguri and Seihan meetings with Executives and NAPC; - Support sales plan uploads to the Seihan Planning System (SPS); - Analyze and develop logical explanations of changing market situations, sales results, inventory levels, and retail sales plans to support production change requests; - Coordinate trim mix ratios and capacities with Sales & Production Planning Planners to ensure proper execution of orders & forecasts within APS & SPS. Qualifications: - University University or College Degree/Diploma in Business or Supply Chain Management required or equivalent; - Minimum 2 years of experience in a related field; - Previous Analytical role and/or understanding of supply chains; - Intermediate Proficiency in Excel; - Excellent Analytical skills; - First-rate Problem-Solving skills; - Strong Communication skills; - Able to work in a fast-paced environment; - Knowledge of Automotive business an asset. - Excellent understanding of Honda’s policies and procedures; - Develops and maintains good working relationships with all members of the team; - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders; - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

*Please note that this is a part time role between the hours of 4pm-8pm   The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services.  The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below   Responsibilities: - Maintain corporate objectives pertaining to delinquency and losses. - Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up. - Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI - Present results as needed to a senior level Associate in order to locate a customer and/or collateral. - Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers. - Resolve deficiencies with insurance coverage for leased vehicles. - Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required. - Assist customers by establishing payment arrangements or one-time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments. - Bankruptcies - Charge Off - Death of Customer Cases - Vendor Management (3rd Party Collections agencies) - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to: - Code of Business Ethics/Conduct - Business and Operational Policies and Procedures - IT general and application controls   Qualifications: - Minimum 1 year of relevant, progressive business experience with a proven track record of delivering results in a customer service environment. - Good working knowledge and experience in Collections is preferred. - Post-Secondary education in related discipline is preferred. - Ability to work in partnership with the broader team to drive business goals. - Technically grounded in MS applications. (Word, Excel, Outlook, Visio, PowerPoint) - A high level of individual initiative and ability to work with minimal direction. - Excellent interpersonal, presentation, verbal and written communication skills. - Must entail strong planning, strategic, organization, and problem-solving skills. - Aptitude for leadership, initiative, integrity, sense of responsibility and strong attention to accuracy and detail. - Bilingual (English/French) is preferred.   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

**Please note this is a fully remote 12-month contract**   **Please note that there are multiple vacancies**   The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services.  The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI.   Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below:   Responsibilities:   - Maintain corporate objectives pertaining to delinquency and losses. - Maintain updated documentation of all communication with customers by entering notes in CASS and Salesforce and utilizing its capabilities to ensure timely follow up. - Investigate account information by conducting basic skip tracing. research and analysis of documents to determine the best course of action to minimize credit loss for HCFI - Present results as needed to a senior level Associate in order to locate a customer and/or collateral. - Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers. - Resolve deficiencies with insurance coverage for leased vehicles. - Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action as required. - Assist customers by establishing payment arrangements or one time settlements on End of Term (EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payments. - Bankruptcies - Charge Off - Death of Customer Cases - Vendor Management (3rd Party Collections agencies) - Comply with Sarbanes-Oxley Act (SOX) as it pertains to HCFI internal controls within respective day to day job function. Adherence of the following would include but not be limited to: - Code of Business Ethics/Conduct - Business and Operational Policies and Procedures - IT general and application controls Qualifications:   - Minimum 1 year of relevant, progressive business experience with a proven track record of delivering results in a customer service environment - Good working knowledge and experience in Collections is preferred - Post-Secondary education in related discipline is preferred - Ability to work in partnership with the broader team to drive business goals - Technically grounded in MS applications. (Word, Excel, Outlook, Visio, PowerPoint) - A high level of individual initiative and ability to work with minimal direction - Excellent interpersonal, presentation, verbal and written communication skills - Must entail strong planning, strategic, organization, and problem-solving skills - Aptitude for leadership, initiative, integrity, sense of responsibility and strong attention to accuracy and detail - Bilingual (English/French) is required - Customer centric attitude - Develops and maintains good working relationships and all members of the team - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts - Enjoys team building approach of management and department - shares results Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.    

**Please note that there would be travel expected in this role, including domestic and international travel, including the US and occasionally, Japan. This role would also include flexibility to work from home while also having some requirement to be in office at our National Headquarters in Markham on an as needed basis, especially in the initial employment period**     The Marine Service and Engineering Specialist will work in the Technical Operations Division / Quality Engineering Department to improve sales and dealer/customer satisfaction by providing technical support (rigging, prop selection, engine/hull matching, performance testing) for marine dealers in Canada who are fitting or refitting Honda marine engines on to boats. This will involve working closely with the techline group, the power sports and product engineering group, the training department, the marine sales team, and with the dealers directly as necessary. In addition, they will work to boost accessory sales and dealer satisfaction by supporting the Honda Canada parts department with selection and appropriate inventory of marine components / accessories.   The successful candidate will also optimize quality and speed of dealer support and satisfaction by collaborating with American Honda (AH) Application Engineering team and increase sales through support efforts to establish and maintain a Honda marine engine supply relationship with OEM boat builders in Canada. Finally, but not limited to, they will help manage marine business risk by monitoring and advising of relevant changes within marine regulations and important standards (ex AYBC and NMEA) which apply to the Canadian marine market and improve dealer capability by providing network support for service and technical training.   Responsibilities: - Provide technical Honda marine engine installation, diagnosis, rigging, propping and testing support to Honda marine dealers / boat builders – remote and in-dealer. Provide tech support for Sales promotion activity; - Provide level 2 technical support to marine tech line. Support development of NA common techline contact management system or data sharing as required. Support development / maintenance of rigging guide and rigging selector; - Support Quality Engineering (QE) product quality investigations / activity as required. Regular market data review (techline, warranty, CR, etc). Prepare / participate in QE’s monthly PDCA meeting. Validate marine Service Bulletin repairs as required; - Provide technical support to parts and accessories for marine products; rigging / accessory / propellors / chemicals / lubes etc requirements; - Provide technical Honda marine engine installation, rigging, propellor selection and testing support specifically to boat builders (BB) in Canada (and in the US if necessary); - Training support as required: Provide input / guidance / evaluation for Marine training development. Lead train the trainer sessions; - Provide technical support for customer escalations as required (investigate, cause analysis, meet with dealer / customer if needed, propose resolution) as well as tech support for marine legal claims.   Qualifications: - Post secondary in a Marine Technician program or equivalent experience; Engineering degree would be an asset; - Familiarity with standards associated with marine, specifically NMEA2000 network installation and troubleshooting and general familiarity with ABYC standards; - Current driver’s and boating license with good driving record and trailer towing experience / endorsement; - 10 years of experience in the Marine Industry with an emphasis on marine engine application engineering, dealer and/or boat builder technical support and service; - Bilingual in French and English is an asset; - Dealership and customer service experience preferred; - Good working knowledge of the marine industry, marine industry products, excellent technical understanding of marine internal combustion engines, marine drive lines, boat operation and marine systems; - Familiar with manufacturing production line processes / methods - Must be able to operate engine and boat data acquisition equipment and software applications; - Must be experienced in trailering / loading / unloading boats; - Must have an advanced understanding of propeller selection and hull interaction; - Must have familiarity with use of basic hand and power tools, as well as with equipment such as a radar gun, GPS equipment, db meter and precision measuring tools, etc.; - Must have a working knowledge of P/C computer systems and all common MS Office applications. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.  

**Please note this is a 12-Month Contract**   The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s position to complaints. Associates are also responsible for independent handling of financial assistance-based requests to retain customers. They must engage in conflict resolution with our customers and dealers. Associates are responsible for gathering key pieces of information and presenting to management in various business groups to gain consensus and direction. Please note this is a remote (work from home) position.   Please note this is a remote (work from home) position.   Responsibilities: • Review customer cases escalated from Tier 1, DCG as well as internal and external stakeholders through the Salesforce case management system. They must coordinate with internal stakeholders to find consensus on position for potential brand damaging situations; • Handle incoming and outgoing calls; • Review case handling and direction with Mediation management or other stakeholders within the organization; must coordinate and lead meetings with various stakeholders to gain consensus; • The Customer Mediation Specialist must seek clarification and discuss customer concerns while providing a high level of professionalism, tact, and diplomacy.   Qualifications: • College degree preferred; • 3 + years of contact center or customer service experience; • Bilingualism in French and English; • Ability to work in a fast-paced environment; • Ability to multitask and pivot tasks based on business needs; • Strong customers service; • Professional communication skills; • Ability to de escalate customer contentions; • Crucial conversations training/experience is an asset.   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

**Please note this is a 12-month fixed term role**   **Please note this will be a Hybrid role reporting out of the Markham Office**   The CPD (Company Product Distribution) Coordinator works to support the Company Product Distribution group within the Sales & Production Planning Department which includes automobile, motorcycle and power products (MCPE). The incumbent will be responsible for a variety of areas including but not limited to:   - Honda Associate Vehicle Program fleet - AP (Associate Purchase) and Demo board - Company Vehicles & BPU (Business Purpose Units) for auto and MCPE   The incumbent is responsible for the administration and co-ordination of associate purchases, associate fleet program, company vehicles & business purpose units for Auto & MCPE products for Honda Canada (CH), Honda Canada Motors (HCM) & Honda Finance (HFS) associates and family members.  They will also be responsible for handling all related processes ,inquiries and dealer communication in a productive manner to ensure and enhance overall department and CPD efficiencies.   Responsibilities:   - Act as a key point of contact for all keys areas within the department (AP,HAVP, Company Vehicle, BPU) by quickly answering all enquiries; - Release and coordinate shipment of vehicles and MCPE products. Synchronize with PRC and/or HCM to ensure adequate capacity/bandwidth to prepare vehicles/MCPE products; - Process invoicing and related adjustments for vehicles and demo units in a timely manner; - Prepare and analyze monthly reports including but not limited to the Executive Report, BPU Report, KPI, payroll remittance report, grounding & disposal,etc.; - Enter vehicle and accessory orders/stock cards and create contract packages while checking for completeness and accuracy; - Create and/or update process documentation; - Licensing of vehicles/MCPE products, contract creation & sticker renewal; - Administrative tasks: process Associate/Dealer Rebates, LOI's,  review and track payment of AutoVin inspections, website updates, vehicle estimates, 407 ETR/Diner's Club billing, warranty activation, etc.; - Manage in-use inventory, track accidents reports, insurance claims, course completion, etc.; - Sequestering of vehicles AP, HAVP, CV & BPU; - Update associate pricing and communicate monthly associate offers to associates. Post and complete all related demo board activities; - Delivering MCPE units to dealers. Qualifications: - University Degree/College Diploma in Administration, Business or an automotive related discipline preferred; - Previous automotive work experience is an asset; - Bilingual, with French language ability is an asset; - Valid G driver's license is required; - Must have a customer centric service attitude; - Must entail strong MS Office Skills specifically MS Word, Excel and PowerPoint; - Possess strong organizational and time management skills to meet strict deadlines; - Ability to work efficiently while managing multiple priorities in a fast-paced environment with tight deadlines; - Must entail strong analytical, strategic, and problem-solving skills; - Must entail excellent written and oral communication skills; - Must be flexible to adapt to a constantly changing environment; - Ability to maintain a high level of accuracy and confidentiality. - Ability to prioritize the tasks given.​   Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

The incumbent will effectively support the dealer network through customer centric leadership and guidance as well as support the Senior Dealer Relations Manager in achieving the central region’s business objectives and strategies. The position requires the incumbent to work in partnership with CH to generate business and profitability for CH and HCFI.   **Please note this will be a Hybrid role reporting out of the Markham Office**   Responsibilities:   - Create monthly PDCA’s and show progress on Focus Dealers, to demonstrate territory performance, gaps and counter measures. - Support and attend special events as required, such as dealer training initiatives and road shows. - Conduct dealer staff training, provide professional and knowledgeable dealer visits to increase penetration and meet company objectives. - Professionally manage dealer concerns to their satisfaction. - Assist Senior DRM by providing regular feedback for weekly, monthly and quarterly operating meetings.  Make recommendations to ensure company objectives and targets are being met. - Promote HFS Retail finance, lease, and end of term, wholesale, warranty and used cars to dealers for Honda, Acura, MC / ATV & Power equipment. - Work with Honda Dealers within the assigned territory to achieve HFS specific sales and service targets. - Coordinate and participate in quarterly reflection presentation meetings with Senior Dealer Relation Managers and Regional Managers. Provide a gap analysis and counter measures to improve the business. - Work with Honda Canada to ensure customer and dealer satisfaction and also provide solutions to specific issues. - Work to increase HFS’ exposure at the dealer and public level through participation in industry trade shows, contests and through promoting point of purchase materials. - Undertake additional projects and tasks as required. Qualifications: - Completed University Degree or College/CEGEP required. - Minimum 3-5 years, previous experience in Credit or Marketing required or related discipline. - Valid driver’s License. - Ability to travel as needed, and adapt to business needs and requirements. - Must entail strong decision making and problem solving abilities. Flexible and able to work away from home regularly and occasionally at short notice. Willing to host events confidently. - Must entail excellent leadership and supervisory skills. Previous leadership working experience required. - Aptitude to work autonomously as well as a team player, ability to work well under pressure, prioritize conflicting demands, and meet deadlines. - Must have exceptional awareness to risk sensitivity, and strong planning, strategic, analytical, and organizational skills. - Ability to display initiative, integrity, and strong attention to detail and accuracy. - Must entail good knowledge of all Honda product lines (Automotive, Motorcycle/ATV and Power/Equipment). - Must entail excellent knowledge of Retail Financing, Leasing and Wholesale Financing, F&I Department along with Business Office products; used vehicles, with clear understanding of Credit Lending.  - Must be proficient in MS Office programs (Word, Excel and PowerPoint). - Must entail strong interpersonal skills, ability to build collaborative working relationships with internal and external stakeholders. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.   Follow us on LinkedIn!  

**Please note this is a primarily remote position with occasional office attendance either out of Boucherville or Markham depending on proximity**   The role of the Tech Line Analyst – Auto is to assist Honda/Acura dealer technical staff with the troubleshooting of complex mechanical and electrical contentions and report any recurring quality or technical problems internally.  The role will support, coach and mentor dealer fixed operations staff to ensure prompt and accurate diagnosis and repair instructions.  Review escalated Tech Line files to ensure quality and that Fix it Right the First Time is achieved. The Tech Line Analyst will ensure the business plan primary goals (Service level, Abandon Rate), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customers satisfaction.   PRINCIPAL FUNCTIONAL RESPONSIBILITIES - Receiving calls from the Dealer network and ensuring the business plan primary goals (example: Service Level, Abandon Rate, Call Handle Time, Case Quality), all critical timelines are met, and the dealer network receive the best technical support while keeping in mind customer satisfaction - Completing technical training using dedicated time slot during the month set by the Supervisor - Participate with bi-weekly meetings with Tech Line, QE, and Field Engineering Staff to discuss product and Zone Related Dealer Concerns while providing adequate flow & exchange of information - Participating with New Model Service Study Meetings, Train the Trainer, Service Manual Validation, and Dealer Meetings when required.  When company policy permits, this may include domestic and international travel - Participating in product modifications, updates and campaigns as required   POSITION PROFILE AND QUALIFICATIONS   - Certified Automobile Licensed Technician (310S) is required - Inter Provincial accreditation (Red Seal) is required - 5 – 10 years of experience as a Certified Technician, Lead Tech, or Shop Foreman is required - Experience in a dealership environment is an asset - Bilingual in English & French – verbal and written is required - Post-secondary degree or diploma related Automotive engineering is an asset - Must have strong Automotive diagnostic knowledge of current technology - The ability to build collaborative working relationships with internal colleagues and dealers - The ability to interpret detailed technical product specifications, which change with new product introductions or product modifications to quickly and effectively resolve problems - Must have strong analytics, problem solving and decision making skills - Intermediate computer skills (MS Office suite) is preferred - The ability of work in a fast paced environment is a must - Develops and maintains good working relationships and all members of the team. - Develops and maintains good working relationships within Honda North America as well as all other internal and external stakeholders. - Develop, establish and maintain good working relationship with Honda North America suppliers, partners, consultants, stakeholders and other network contacts. - Enjoys team building approach of management and department - shares results. Honda Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation will take into account the applicant’s accessibility needs.   If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.